Makayla White
Humble,TX
Summary
Detail-oriented Healthcare Administrative Professional with hands-on experience in high-volume medical and customer-facing environments. Skilled in patient scheduling, insurance verification, front-desk operations, and maintaining HIPAA compliance. Proven ability to manage multi-line phones, coordinate provider schedules, and deliver a positive patient experience.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
Minivasive Pain and Orthopedics
Spring , TX
08.2025 - 02.2026
- Served as the primary point of contact for 50+ patients daily, managing front desk operations in a fast-paced clinic.
- Coordinated patient scheduling and provider calendars, ensuring efficient appointment flow and minimal delays.
- Verified insurance information and updated patient records with accuracy and attention to detail.
- Handled high call volumes, scheduled appointments, and responded to patient inquiries professionally.
- Assisted with patient check-in/check-out and collected copays and payments.
- Maintained patient confidentiality and handled sensitive information with discretion.
- Communicated with patients regarding appointments, referrals, and follow-ups to support continuity of care.
Receptionist/ Lifestyle Consultant
Massage Heights
Kingwood, TX
04.2025 - 07.2025
- Managed appointment scheduling and maintained organized daily bookings.
- Handled client check-in/check-out and ensured a smooth front desk experience.
- Processed payments and maintained accurate transaction records.
- Provided administrative support in a fast-paced environment.
Seasonal receptionist
H&R Block
Humble, TX
12.2024 - 04.2025
- Supported front desk operations during a high-volume season, managing client flow and appointments.
- Answered phone calls, scheduled appointments, and directed inquiries appropriately.
- Maintained organized client files and documentation.
- Assisted staff with administrative tasks to keep daily operations running smoothly.
- Provided friendly and professional customer service in a busy environment.
Front Desk Associate
Massage Envy
Kingwood, TX
02.2024 - 10.2024
- Scheduled appointments and managed daily calendars for service providers.
- Answered phones, assisted clients, and handled front desk responsibilities.
- Addressed client concerns and helped resolve issues to maintain a positive experience.
- Organized client information and supported overall front desk operations.
- Worked collaboratively with team members to ensure efficient service.
Education
Bachelor of Science - Healthcare Administration
Sam Houston State University
Huntsville, TX12.2025
Skills
- Patient Scheduling & Intake
- Insurance Verification
- Electronic Medical Records (EMR) Systems (eClinicalWorks)
- Front Desk Operations
- Multi-Line Phone Systems
- Billing & Payment Processing
- Appointment Coordination
- Patient Relations
- Data Entry & Documentation
- Microsoft Office (Word, Excel, Outlook)
Timeline
Medical Receptionist
Minivasive Pain and Orthopedics
08.2025 - 02.2026
Receptionist/ Lifestyle Consultant
Massage Heights
04.2025 - 07.2025
Seasonal receptionist
H&R Block
12.2024 - 04.2025
Front Desk Associate
Massage Envy
02.2024 - 10.2024
Bachelor of Science - Healthcare Administration
Sam Houston State University