Melissa Jean
Summary
Dynamic and detail-oriented professional with extensive experience in medical office operations at Latino Medical Center. Proven expertise in referral coordination and insurance verification, complemented by strong patient relations skills. Adept at managing high call volumes and training staff, ensuring efficient patient flow and exceptional service delivery.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Pediatricspecialcare
West Palm Beach, FL
11.2022 - 05.2025
- Front Desk Operations
- Patient Check-In & Check-Out
- Appointment Scheduling & Calendar Management
- Medical Records Management (HIPAA)
- Insurance Verification & Eligibility
- Referrals & Prior Authorizations
- Data Entry & Documentation
- EMR / EHR Systems
Referral Supervisor
Latino Medical Center – Miami Gardens, FL
Miami Gardens, FL
11.2017 - 11.2022
- Coordinated patient referrals between providers, specialists, and insurance companies
- Verified insurance eligibility and obtained prior authorizations
- Maintained accurate and confidential medical records in compliance with HIPAA
- Scheduled patient appointments and managed high call volumes
- Supervised and trained front desk and administrative staff
- Managed daily medical office operations and patient flow
- Communicated referral status and insurance information to patients and providers
- Resolved patient concerns professionally while ensuring quality service
After Care Program Tutor
Gang Alternatives Program
01.2017 - 11.2018
- Provided academic and behavioral support to students
- Maintained documentation and progress records
- Communicated with program leadership and parents
Office Clerk
Shalom Community Office
Miami FL
03.2011 - 06.2015
- Front Desk Operations
- Patient Check-In & Check-Out
- Appointment Scheduling & Calendar Management
- Medical Records Management (HIPAA)
- Insurance Verification & Eligibility
- Referrals & Prior Authorizations
- Data Entry & Documentation
- EMR / EHR Systems
Education
Certificate - Certification
Event Planning
Florida City, FLBS Psychology
Miami Dade College
Miami, FL12.2022
AA Health Science
Miami Dade College
Miami, FL05.2019
High School Diploma -
North Miami Senior
North Miami, FL06.2015
Skills
- Referral Coordination & Prior Authorizations
- Insurance Verification & Eligibility
- Medical Office Supervision
- Patient Scheduling & Intake
- Medical Records Management (HIPAA)
- Electronic Medical Records (EMR)
- Front Desk & Phone Operations
- Staff Supervision & Training
- Patient Relations & Customer Service
- Microsoft Office Typing 55 WPM
Certification
- Hospitality & Tourism Management Certificate (2021)
Languages
English
Full Professional
French
Native or Bilingual
Haitian creole
Native or Bilingual
References
Fabiola Chrispin (786) 616-0938
Ridia Salomon (754) 281-1263
Shedly Senatus (786) 420-7729
Timeline
Front Desk Receptionist
Pediatricspecialcare
11.2022 - 05.2025
Referral Supervisor
Latino Medical Center – Miami Gardens, FL
11.2017 - 11.2022
After Care Program Tutor
Gang Alternatives Program
01.2017 - 11.2018
Office Clerk
Shalom Community Office
03.2011 - 06.2015
Certificate - Certification
Event Planning
BS Psychology
Miami Dade College
AA Health Science
Miami Dade College
High School Diploma -
North Miami Senior