Adrienne Nemeth
Phoenix,AZ
Summary
Detail-oriented front desk receptionist with strong customer service skills, adept at managing high-volume inquiries and ensuring efficient patient flow.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Eye Doctors of Arizona
Phoenix, AZ
10.2023 - Current
- Greeted patients and managed appointment scheduling to enhance office efficiency.
- Assisted in maintaining accurate patient records within electronic health record systems.
- Answered multi-line phone system, addressing inquiries and providing information promptly.
- Coordinated with medical staff to streamline patient check-in and check-out processes.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Front Desk Receptionist
Newman Eye Center
Phoenix, AZ
07.2021 - 10.2023
- Managed inventory of office supplies, ensuring availability for daily operations.
- Supported billing department by processing insurance claims accurately and efficiently.
- Trained new reception staff on office procedures and customer service protocols.
- Implemented organizational improvements to enhance patient flow and reduce wait times.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Assisted with completion of referral forms and verified data accuracy and completion
- Assisted with staff training initiatives related to the referral process, sharing expertise gained from professional experience.
- Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
- Enhanced patient satisfaction by ensuring timely communication between medical providers and patients.
Education
High School Diploma -
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Referral Experience (PCP and Specialists)
- Insurance verification experience
- Experienced in requesting Prior Authorizations
Certification
- Licensed Aesthetician 2005-current
- Licensed Cosmetic Laser Technician 2011-current (Experience Laser technician since before licensing required in AZ since 2005)
- Certified Expanded Duties Dental Assistant (Indiana)
Timeline
Front Desk Receptionist
Eye Doctors of Arizona
10.2023 - Current
Front Desk Receptionist
Newman Eye Center
07.2021 - 10.2023