Summary
Overview
Work History
Education
Skills
Timeline
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MaKayla Whiteside McGill

St Louis,MO

Summary

A leader with a proven track record at Walmart, adept in coaching and mentoring teams to exceed goals. Excelled in customer service and workplace safety, Demonstrated flexibility and attention to detail, significantly enhancing operational efficiency and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Team Lead

Walmart
03.2022 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.

Fulfillment Associate

Amazon Stl5
07.2020 - 02.2022
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.

Crew Member

Buger King
11.2018 - 03.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

High School Diploma -

Hazelwood East Highschool
11300 Dunn Rd, St.Louis, MO 63138

Skills

  • Attention to detail
  • Customer focus
  • Coaching and mentoring
  • Workplace safety
  • Relationship building
  • Teamwork and collaboration
  • Flexible schedule
  • Cash handling
  • Active listening
  • Customer service

Timeline

Team Lead

Walmart
03.2022 - Current

Fulfillment Associate

Amazon Stl5
07.2020 - 02.2022

Crew Member

Buger King
11.2018 - 03.2020

High School Diploma -

Hazelwood East Highschool

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MaKayla Whiteside McGill