Makayla Williams

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

• CPR/AED Certification
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• Assisting patients when they arrive at the department for care
• Fielding phone calls to the unit
• Scheduling appointments with the healthcare providers within the unit
• Maintaining, filing and organizing patient records
• Working with other departments to coordinate care services
• Handling billing and accepting payments
• Managing office and medical supplies for the department
• Reviewing and verifying health insurance