Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makayla Williams-Houston

Banker
Gulf Shores,AL

Summary

Banker with 5 years of experience in delivering personalized financial solutions and enhancing customer satisfaction. Demonstrates strong skills in conflict resolution, risk management, and effective communication, contributing to improved service standards and compliance with banking regulations. Committed to leveraging expertise in problem-solving and time management to drive customer support and banking excellence.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

Teller

PNC Bank
Gulf Shores, Alabama
04.2025 - 07.2025
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Acquire and deepen the branch customer base through a variety of proactive sales and service activities.
  • Conducted community outreach by engaging with local businesses to support their financial growth and provide employees with tailored financial wellness solutions.
  • Manage the customer experience by identifying opportunities to improve the customer's wellbeing.
  • Position PNC solutions to drive new revenue and customer loyalty.
  • Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
  • Demonstrate a heightened scrutiny to identify and avoid loss.
  • Participate in branch daily operations, ensuring they are completed in an efficient and accurate manner.

Member Service Representative

Navy Federal Credit Union
01.2023 - 03.2025
  • Deliver personalized financial solutions to credit union members, resolving complex account inquiries while maintaining exceptional service standards
  • Process transactions accurately while identifying opportunities to enhance member financial well-being through targeted product recommendations
  • Maintain strict compliance with banking regulations while handling sensitive financial data and executing account management protocols
  • Implement creative solutions to resolve member concerns, contributing to improved satisfaction rates and lasting relationships

Call Center Representative

Federal Student Aid
02.2021 - 07.2022
  • Managed high-volume customer inquiries for federal student aid programs, resolving complex issues and providing accurate guidance to enhance student experience
  • Streamlined call handling procedures to reduce average response time while maintaining exceptional customer satisfaction ratings
  • Developed comprehensive knowledge base for common student aid inquiries, reducing average call resolution time while maintaining quality standards

Bank Teller

Trustmark Bank
06.2020 - 01.2021
  • Processed daily transactions, balanced cash drawers, and maintained strict compliance with banking regulations while delivering personalized service to diverse clients
  • Built strong relationships with customers through attentive service, resolved account inquiries, and provided guidance on banking products and services
  • Partnered with team members to maintain smooth operations during peak hours, cross-trained in multiple banking functions to ensure coverage
  • Developed comprehensive product knowledge to provide tailored financial solutions and enhance customer satisfaction across diverse demographics

Education

General Diploma -

Foley High School
Foley, AL
08.2014 - 12.2017

Skills

Conflict Resolution

Risk Management

Problem Solving

Time Management

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Timeline

Teller

PNC Bank
04.2025 - 07.2025

Member Service Representative

Navy Federal Credit Union
01.2023 - 03.2025

Call Center Representative

Federal Student Aid
02.2021 - 07.2022

Bank Teller

Trustmark Bank
06.2020 - 01.2021

General Diploma -

Foley High School
08.2014 - 12.2017

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