MAKAYLA YARBOROUGH
Felton,DE
Summary
A self directed enthusiastic hard worker with a passionate commitment to job development and learning. I am seeking to obtain a professional position that would allow advancement through effective educational skills and knowledge. To obtain a challenging position that allows me to utilize my current skills to assist in the healthcare field that offers stable employment and growth opportunity. I am also eager to learn new skills and ready to work
Overview
7
7
years of professional experience
Work History
Medical Assistant
Delaware Center of Excellence
08.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
Dunkin Donuts Shift Leader
Dunkin'
08.2021 - 07.2024
- Washed, peeled, and cut a variety of fruits and vegetables to prepare for serving
- Promoted customer loyalty by efficiently handling food and service complaints
- Kept the pastry and dessert case stocked with new items and arranged to entice customers to place orders
- Assisted wait staff and other members of the team in completing tasks
- Kept the food preparation areas clean, sanitized, and well-organized
- Went through the shelves and product cases looking for expired stock and discarded any that were outdated or spoiled
- Wiped down counters and sanitized equipment to keep the food prep and dining areas clean
- Performed shift change tasks to keep the store organized and efficient each day
- Double-checked orders for accuracy and bagged meals for transport.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Medical Assistant
Westside Family Healthcare
07.2023 - 02.2024
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained schedule of class assignments to meet deadlines.
Warehouse Sorter
MTN1 Amazon Fulfillment Center
02.2022 - 05.2022
- Arranged items at the customer's request and instructions at the destination
- Put orders together and packed items for shipment, as well as communicating orders to shipping personnel
- Planned daily work strategies and followed oral and written instructions to move and ship products correctly
- Double-checked the quantity and description of the materials received by comparing them to the packing list
- Assisted [Job title] with [Task], developing new skills in [Skill] and [Skill] while increasing warehouse efficiency during busy periods
- Was in charge of day-to-day customer service, as well as maintaining positive and long-term relationships with external customers and freight partners
- Kept all documentation and records accurate and up-to-date with the most recent data to avoid errors in processing or delivery
- Used handheld devices and computers to track inventory levels and completed audits to find and correct inaccuracies.
Office Assistant
Beach team clean
05.2018 - 02.2022
- Organized physical files and digitized records so that authorized team members could update and retrieve them quickly
- Provided expert clerical support by handling a wide range of routine and special requests efficiently
- Made sure that business records were up to date by updating customer information on a regular basis
- Used [Software] to process invoices and expenses
- Combed through files, records, and other documents in order to gather information in order to respond to requests
- Was in charge of day-to-day office operations as well as equipment maintenance
- Prepared detailed expense reports and capital expenditure requests
- Kept track of inventory and placed orders for office supplies, always looking for the most cost-effective options
- Incoming messages and correspondence were opened, sorted, and distributed by me
- Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
Education
Medical Assisting - Medical Assisting
Dawn Career Institute - Delaware Career Education
Newark, Delaware11-2023
High School -
Lake Forest High School
Felton, Delaware06.2021
Skills
- Customer service
- Team management
- Supervision
- Detail oriented
- Professional in both performance and presentation
- Able to learn tasks quickly and accurately
- Experience in communicating effectively at all levels
- A team player who is always willing to go the extra mile
- Strong organizational and planning skills
- Patient-Focused Care
- Medical Terminology
- Procedure Assistance
- Data Entry
- Equipment Sterilization
- Clinical Documentation
- EKG Set up and Monitoring
- Vital Sign Monitors
- Customer Service
- Direct Patient Care
- Understands Medical Procedures
- Electrocardiography (EKG)
- Doppler Proficiency
- CPR
- OB/GYN Procedures
- Sterile Technique
- Medical Terminology Knowledge
- Vital Signs Monitoring
- Specimens Collection and Processing
- Sterilization Techniques
Timeline
Medical Assistant
Delaware Center of Excellence
08.2024 - Current
Medical Assistant
Westside Family Healthcare
07.2023 - 02.2024
Warehouse Sorter
MTN1 Amazon Fulfillment Center
02.2022 - 05.2022
Dunkin Donuts Shift Leader
Dunkin'
08.2021 - 07.2024
Office Assistant
Beach team clean
05.2018 - 02.2022
Medical Assisting - Medical Assisting
Dawn Career Institute - Delaware Career Education
High School -
Lake Forest High School
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