Darijah Mahone
Dearborn Heights
Summary
Highly organized Office Assistant with experience in administrative support and customer service. Strong multitasking skills, adept at managing multiple tasks simultaneously while maintaining high attention to detail. Demonstrated ability to streamline office processes for efficiency and productivity without compromising quality. Successfully ensured optimal office operations by implementing effective administrative systems.
Overview
8
8
years of professional experience
Work History
Customer Service Rep II 40 Hours
Blue Cross Blue Shield of Michigan
Det
06.2023 - Current
- Collaborated with internal teams to streamline customer service processes and workflows.
- Monitored call quality to ensure compliance with company standards consistently.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Processed claims efficiently to ensure timely resolution for members and providers.
Lead Esthetician 40 Hours
Esthetics by Makaylah
06.2020 - 06.2023
- Developed and implemented new treatment protocols to enhance client experience.
- Managed scheduling and client appointments to ensure efficient workflow daily.
- Offered lash application, warm stone massage and brow and eyelash tinting services.
- Analyzed sales trends and made recommendations for changes in product lines or services offered.
Postal Clerk 40+ Hours
USPS
Birmingham
08.2019 - 01.2020
- Processed incoming and outgoing mail in compliance with USPS regulations.
- Operated sorting machines to organize mail based on size and destination.
- Sorted and processed incoming mail by sorting into post office boxes, general delivery, and street address.
- Maintained inventory of shipping supplies and requested restocks as needed.
Billing Representative 40 Hours
DTE Energy
Det
10.2017 - 09.2019
- Collaborated with internal teams to streamline billing procedures and improve accuracy.
- Processed customer billing inquiries and resolved discrepancies efficiently.
- Handled escalated customer issues, providing timely solutions and support.
- Analyzed account history to identify trends or irregularities in billing processes.
Education
Martin Luther King Jr Sr High
Det, MIExcel School of Esthetics
Troy, MISkills
- Quality and Productivity
- Communication
- Punctuality
- Data Collection
- Process Optimization
- Adaptability and flexibility
Accomplishments
- Side by Side Colleague Assistance
- Moral Committee
- Team Engagement
- YNP Mentor Program
- Inclusion & Diversity Member
- Personally selected for listening session with CEO Tricia Kieth
References
Available upon request
Timeline
Customer Service Rep II 40 Hours
Blue Cross Blue Shield of Michigan
06.2023 - Current
Lead Esthetician 40 Hours
Esthetics by Makaylah
06.2020 - 06.2023
Postal Clerk 40+ Hours
USPS
08.2019 - 01.2020
Billing Representative 40 Hours
DTE Energy
10.2017 - 09.2019
Martin Luther King Jr Sr High
Excel School of Esthetics