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Open to workDesired Job Title
Management TraineeManagerSecretaryFront Desk ReceptionistMedical ReceptionistWork Type
Full TimeLocation Preference
On-SiteHybridRemoteLocation: Huntington, WV, US
Open to relocation: No
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Makaylah Harrison
Huntington,WV
Work Preference
Summary
Customer Service Specialist with a proven ability to provide effective solutions and enhance customer satisfaction in fast-paced environments. Skilled in complaint resolution and adeptly handling escalated support issues while collaborating with teams to achieve objectives and improve service delivery.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
UniFirst
South Point, Ohio
08.2025 - 09.2026
- Resolved customer complaints through effective communication and problem-solving.
- Answered customer inquiries and provided accurate information regarding products and services.
- Handled order processing and ensured timely fulfillment of customer requests.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to improve service delivery processes.
- Provided feedback to management on service improvements and customer trends.
Patient Service Representative
HIMG
Huntington, Wv
02.2023 - 08.2025
- Scheduled and confirmed patient appointments using an electronic health records system.
- Managed patient inquiries and resolved issues in a timely manner.
- Coordinated with healthcare providers to ensure smooth patient flow.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted in training new staff on front desk operations and procedures.
Direct Support Caregiver
Autism Services Center
Huntington, Wv
06.2022 - 09.2022
- Implemented behavioral support plans tailored to individual client needs.
- Developed and maintained positive relationships with clients and their families.
- Collaborated with healthcare professionals to coordinate care plans and services.
- Monitored client progress and documented observations accurately and timely.
Customer Service Representative
GC Services
Huntington, Wv
09.2017 - 05.2020
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with product inquiries and service requests.
- Handled order processing and ensured timely fulfillment of customer requests.
- Maintained accurate records of customer interactions and transactions.
- Developed strong customer relationships to encourage repeat business.
Education
Spring Valley High School
Huntington, WvSkills
- Customer service
- Complaint resolution
- Data entry accuracy
- Communication skills
- Time management
- Problem solving
- Team collaboration
- Patient engagement
- HIPAA compliance
- Order processing
- Client relations
- Quality control
- Scheduling appointments
- Documentation
- Conflict resolution
Timeline
Customer Service Representative
UniFirst
08.2025 - 09.2026
Patient Service Representative
HIMG
02.2023 - 08.2025
Direct Support Caregiver
Autism Services Center
06.2022 - 09.2022
Customer Service Representative
GC Services
09.2017 - 05.2020
Spring Valley High School