Makaylah Richmond
Port Charlotte
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Dietary Aide
Sun Harbor Healthcare
Port Charlotte
02.2025 - Current
- Assisted in the ordering, receiving, storage, and inventory of food items.
- Assisted in menu planning based on resident and patient preferences and dietary requirements.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Provided assistance with meal setup, serving, and clean up as needed.
Receptionist
8:18 Restoration and Renovation
Port Charlotte
08.2024 - 10.2024
- Updated daily log book with information about visitors entering the premises.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Scheduled appointments for clients, customers, and other visitors.
BDC Representative
Kia of Port Charlotte
Port Charlotte
06.2024 - 08.2024
- Developed strong working relationships with internal departments to ensure customer satisfaction.
- Provided support to other BDC representatives as needed.
- Performed data entry into computer systems accurately and efficiently.
- Verified that customer accounts were up to date with all required documents.
- Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
Host
Carrabbas
Port Charlotte
11.2023 - 05.2024
- Made reservations for guests
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Greeted guests upon arrival and provided them with menus.
Cashier
Home Depot
Port Charlotte
10.2022 - 03.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
Cashier
McDonald's
Connersville
08.2020 - 06.2021
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Verified customer age requirement for alcohol or tobacco purchases.
Education
Port Charlotte High School
Port Charlotte, FLSkills
- POS Systems
- Cash Handling
- Customer Service
- Customer Transactions
- Problem Solving
- Cleaning and Sanitizing
- Cooperative Attitude
- Reliable and Responsible
- Customer Assistance
- Nutritional guidelines
- Data entry
- Account verification
- Appointment scheduling
- Follow-up calls
Education and Training
other
Timeline
Dietary Aide
Sun Harbor Healthcare
02.2025 - Current
Receptionist
8:18 Restoration and Renovation
08.2024 - 10.2024
BDC Representative
Kia of Port Charlotte
06.2024 - 08.2024
Host
Carrabbas
11.2023 - 05.2024
Cashier
Home Depot
10.2022 - 03.2023
Cashier
McDonald's
08.2020 - 06.2021
Port Charlotte High School