Makaylah Siggal
Detroit,MI
Summary
Dedicated and dependable in hospitality services with over five years of experience to use strong interpersonal skills, empathetic communication, and a deep commitment to ensuring positive customer experiences. Adept at analyzing feedback, implementing improvements, and foster long -lasting relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Representative
Hyatt Detroit Royal Oak
09.2022 - Current
- Greeted visitors and customers upon arrival
- Answered phone system to respond to inquiries and transfer calls to correct departments and personnel
- Used multi-line software to process reservations, check-ins and check-outs.
- Confirm personal and payment information for compliance with security and payment card industry standards.
- Address complaints appropriately, promptly and professionally
- Maintained clean and organized front desk areas to uphold polished company image.
- Communicate with housekeeping and maintenance staff to address requests and complaints made by guests.
Internship Student
Henry Ford Hospital Main Campus
05.2021 - 08.2021
- Reported back to instructor with typed incident reports and daily logs
- Communicated effectively with faculty and staff
- Sorted, organized, and maintained files.
- Successfully deescalate hostile situations
- Monitor and property check individuals and belongings entering hospital emergency entrance
- Restrain patients and/or incorporative visitors
- Secure the property/ grounds for helicopter landings
Education
Bachelor of Science - Criminal Justice
Ferris State University
Big Rapids, MI05.2022
Skills
- Active Listening
- Communication Skills
- Conflict Resolution
- Customer Feedback Analysis
- Written and Oral Communications
Certification
- PPCT {Threat a Pattern Recognition Use of Force} Training - May, 2022
Timeline
Front Desk Representative
Hyatt Detroit Royal Oak
09.2022 - Current
Internship Student
Henry Ford Hospital Main Campus
05.2021 - 08.2021
Bachelor of Science - Criminal Justice
Ferris State University
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