Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Makayla Keilani Fontes

Lemoore,CA

Summary

Professional in guest services, prepared to lead and elevate customer experiences. Background in managing guest services with focus on improving service quality and operational efficiency. Known for fostering teamwork and delivering consistent results, adaptable to changing needs. Proficient in conflict resolution and staff training.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Guest Services Supervisor

Tachi Palace Casino & Resort
07.2025 - Current
  • Supported team members by offering constructive feedback and coaching as needed.
  • Reviewed upcoming events and planned for expected challenges.
  • Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Managed front desk operations, ensuring smooth communication between departments and seamless guest experiences.
  • Oversaw inventory management for front desk supplies, preventing shortages.
  • Develop and maintain daily, monthly schedules based on operational needs, employee availability and workload demands.

Security Weightmaster

Ventura Coastal
05.2025 - 07.2025
  • Enhanced customer satisfaction by providing timely and professional service for truck drivers and clients.
  • Contributed to cost-saving initiatives by identifying opportunities for increased efficiency within the weighing process without compromising accuracy or quality control standards.
  • Streamlined operations through regular maintenance and calibration of weighing equipment.
  • Evaluated incoming shipments for accuracy, addressing discrepancies promptly to maintain inventory integrity.
  • Provided weight documentation for transportation and logistics purposes, ensuring all parties involved had accurate information necessary to make informed decisions about shipments.

Receptionist Attendant

Leprino Foods Company, West
02.2024 - 03.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Ensure adherence to proper weight master procedures and accurately weigh out trucks for proper monitoring.

Security Supervisor

Cal Valley Security
09.2019 - 02.2024
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.

Behavioral Job Coach

Vocation Plus Connections
03.2019 - 05.2020
  • Coordinated with community partners to identify resources and supports that aligned with clients'' needs and goals.
  • Collaborated with interdisciplinary teams to develop comprehensive, client-centered treatment plans.
  • Maintained detailed records of client interactions, ensuring confidentiality and compliance with industry standards.
  • Effectively communicated complex information about individuals' progress toward goals during team meetings or consultations.

Education

Dewolf Continuation High School
Fresno, CA

Skills

  • Greeting customers
  • Check-in procedures
  • Team management
  • Policy enforcement
  • Exceptional communication
  • Team Training
  • Front office support
  • Schedule setting
  • Associate training
  • Setting schedules
  • Strong leadership
  • Time management

Certification

Typing Proficiency Certificate 57 WPM

CCW

Firearm Safety Certification

Basic Life Support Certification - Adult,Child,Infant,Chocking, Automated External Defibrillator

Timeline

Guest Services Supervisor

Tachi Palace Casino & Resort
07.2025 - Current

Security Weightmaster

Ventura Coastal
05.2025 - 07.2025

Receptionist Attendant

Leprino Foods Company, West
02.2024 - 03.2025

Security Supervisor

Cal Valley Security
09.2019 - 02.2024

Behavioral Job Coach

Vocation Plus Connections
03.2019 - 05.2020

Dewolf Continuation High School

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