Makayla Monae Mercer
Seattle,WA
Summary
Organized and dedicated Patient Administrative Specialist with proven track record of providing exceptional patient service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Successful in providing hospital personnel of appropriate procedures of releasing medical information with HIPPA.
Overview
4
4
years of professional experience
Work History
Patient Administrative Specialist
US Army
03.2020 - Current
- Create and updated records and files to maintain document compliance.
- Deliver top-notch administrative support to office staff, promoting excellence in office operations.
- Create and update physical records and digital files to maintain current, accurate, and compliant documentation.
- Resolve customer concerns efficiently to promote satisfaction and loyalty.
- Monitor and advise staff on HIPPA privacy rules and regulations
- Conduct training and mentoring for hospital administrative staff
Service Desk Associate
Planet Fitness Gym
08.2019 - 03.2020
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
Assistant Manager
Citi Trends
02.2019 - 08.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Education
Certificate - Military Health Systems Genesis
JBLM- Joint Base Lewis-McChord
JBLM, WA08.2022
Certificate - HIPPA Awareness
JBLM - Joint Base Lewis-McChord
JBLM, WA06.2020
Certificate - Information Security (INFOSEC)
Joint Base Lewis-McChord
JBLM, WA06.2020
Associate of Science - Radiology Technician
Volunteer State Community College
Gallatin, TN02.2019
Skills
- Morale Improvements
- Self Motivated
- Effective Workload /Time Management
- Interdepartmental Communication
- Results Oriented
- Adaptability
- Ability to multitask
- Investigate and resolve complaints
- Organizing, Reviewing and Analyzing Medical Data Records
- Maintain a composed, diplomatic and helpful demeanor
- Constantly seeking opportunities and more responsibilities
Additional Information
SECRET : Security Clearance
Timeline
Patient Administrative Specialist
US Army
03.2020 - Current
Service Desk Associate
Planet Fitness Gym
08.2019 - 03.2020
Assistant Manager
Citi Trends
02.2019 - 08.2019
Certificate - Military Health Systems Genesis
JBLM- Joint Base Lewis-McChord
Certificate - HIPPA Awareness
JBLM - Joint Base Lewis-McChord
Certificate - Information Security (INFOSEC)
Joint Base Lewis-McChord
Associate of Science - Radiology Technician
Volunteer State Community College