Makayle Nicholes

• Provide ongoing administrative support to ensure smooth daily operations of the BearWear merchandise office
• Answer phone calls and respond to emails in a professional and timely manner
• Create and edit Excel spreadsheets for data tracking and office organization
• Greet and assist visitors, serving as the first point of contact for the office
• Monitor and replenish office supplies to maintain efficient workflow
• Manage team calendars and coordinate appointment scheduling
• Assist with order processing, inventory management, and vendor communications
• Collaborate with BearWear team members to complete administrative tasks accurately and efficiently

• Supported families experiencing homelessness or facing housing insecurity.
• Collaborated with school administrators, case managers and community partners for shelter, quick-rehousing programs and financial assistance.
• Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
• Documented client interactions and case notes to track progress and outcomes.
• Reviewed documentation and input data into computer system to complete eligibility processes, re-certifications and tenant move-outs.
• Facilitated workshops on tenant rights and responsibilities, empowering clients with knowledge.
• Answered client questions about lease and rental agreements and advocated on behalf of client needs.
• Provided conflict resolution support to clients facing disputes with landlords or housing authorities.

• Provided emergency childcare and short-term supervision for children whose families were experiencing crises as sudden, illness, unstable housing, work disruptions, or legal emergencies.
• Assisted families navigating childcare access barriers, including waitlists, emergency placements, and referrals to community organizations providing food, housing and financial support.
• Ensured a safe, stable and emotionally supportive environment by applying trauma-informed practices, active listening, and age-appropriate engagement.

• Deliver unbeatable guest experience through welcoming interactions and extensive product knowledge; Make connections with guests by engaging in friendly and genuine conversation throughout each transaction.
• Maintain interior and exterior brand, including emptying garbage cans and attending to restroom cleanliness, collecting carts, charging electronic carts and attending to spills throughout the store as needed.
• Make guests aware of current and upcoming brand launches, store activities, and events.
• Become familiar with all fulfillment services, and know how to direct the guest to enroll, activate, and use them.
• Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target’s policies and procedures.
• Scan and bag all guest items efficiently, neatly, and in compliance with food safety standards and company best practices.

Encourage youth to further their education, go onto meaningful careers, and productive adult lives

Provide the following services to youth ages 13-17:

• Basic skills remediation
• Preparation for post secondary education
• Tutoring & homework assistance
• Youth development and leadership
• Mentoring
• Served the UCLA campus, community and 6 weeks of
  employment combined with education enrichment activities