MaKaylee Sorensen
Salt Lake City
Summary
Experienced operations manager with a proven track record in optimizing processes and driving efficiency. Demonstrated ability to foster team collaboration, strategically plan, and achieve measurable results. Adaptable to changing needs and experienced in leading cross-functional teams. Proficient in project management, process improvement, and resource allocation. Known for enhancing operational performance through dependability and a results-driven approach.
Overview
8
8
years of professional experience
Work History
Operations Manager II
DHL Supply Chain / EXEL
11.2022 - Current
- (November 2022-October 2023) Henkel West Valley City, UT
- (November2023-Present) Hormel Start Up Salt Lake City, UT
- While learning more about the operation I saw some opportunities in the warehouse to save money, maximize the customers profit, and clean out the warehouse through consolidation with partial pallets that were sitting and expiring.
- Drove OMS as the Champion from day one, being the first site in NORAM to do so and confirming Gate 1 in January 2024, and Gate 2 in March 2024. Awaiting Gate 3 confirmation when OE team has availability.
- Drove CI through the start up, and utilizing OMS to find opportunities to improve the building along with new processes.
- Developed supervisors to empower their leads to allow them the ability to manage their teams through a wider lens. While developing their teams to be ready for the next step when they move on.
- Used creative solutions with our limited customer WMS system to be able to track productivity and other various data through Power BI's to mimic "The View".
- Worked with vendors to help with business needs and upgrades, or implementing our Go Green program.
- Assisting GM by tracking and updating our weekly and monthly business metrics. Managing our sites staffing weekly while looking at looking at long term opportunities. Managing the labor budget weekly, to assure we hit our cost per case goal.
Operations Manager II
FedEx Ground
01.2022 - 11.2022
- Oversaw 40-50 employees, 3 being supervisors.
- Developed supervisors to lead their teams in a way to get that discretional effort, while driving morale.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Reported issues to higher management with great detail.
- Balancing the building throughout the day to accommodate the fluctuating volumes.
Operations Training Manager
FedEx Ground
01.2019 - 01.2022
- Collaborated with cross-functional teams to identify skills gaps and strategize targeted training initiatives for improvement.
- Developed effective training materials and resources to accommodate diverse learning styles, leading to increased retention of information.
- Maintained detailed records of employee progress throughout the entirety of their respective training journeys.
- Improved training efficiency by developing and implementing comprehensive operational training programs for all staff members.
- Managed the operations training budget, allocating resources strategically for maximum impact on employee development.
- Participated in an uncover onboarding program at the best sites in the region, to then develop a new training program and oversee the rollout across the sites in my district.
Operations Safety Manager
FedEx Ground
06.2018 - 12.2018
- Overseeing the safety promotion and compliance across all shifts in the building.
- I would track injuries and came up with process to eliminate or reduce reoccurring common injuries
- Followed OSHA and employee safety guidelines to educate employees and management on the safe and proper methods.
- Conducted thorough accident investigations to identify root causes and prevent future occurrences.
- Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
- Developed and implemented safety programs.
Operations Manager
FedEx Ground
10.2016 - 06.2018
- I had a team of 10-15 direct reports, worked on making sure they would perform the job safely, while developing a productive team.
- Verifying the dock and trailers were set up correctly in the system, and physically so we didn’t have service failures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Education
High school - Business
Bingham High School
South Jordan, UT06.2014
Skills
- Process Optimization
- Performance monitoring
- Team leadership
- Employee relations and conflict resolution
- Administrative Skills
- Employee Development
- Operations management
- Profit & Loss
- Program Development
- Strategic Planning
- Time management
- Communication skills
- Microsoft Office
- Problem-solving
Timeline
Operations Manager II
DHL Supply Chain / EXEL
11.2022 - Current
Operations Manager II
FedEx Ground
01.2022 - 11.2022
Operations Training Manager
FedEx Ground
01.2019 - 01.2022
Operations Safety Manager
FedEx Ground
06.2018 - 12.2018
Operations Manager
FedEx Ground
10.2016 - 06.2018
High school - Business
Bingham High School
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