Makaylia O. Kelly
Houston
Summary
Compassionate healthcare professional with extensive experience in medical assistance, office management, and human resource support. Skilled in-patient care, documentation, effective communication, and collaboration with healthcare teams. Proven ability to manage electronic health records, drive sales, and provide excellent customer service. Experienced in onboarding, staff training, and employee relations, with a focus on streamlining procedures to enhance workplace efficiency. Passionate about projects that improve patient care and benefit the community.
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
Work History
Medical Assistant
Patient Plus Urgent Care
Baton Rouge
12.2024 - Current
- Assisted medical staff with patient examinations and procedures.
- Managed patient check-in and check-out processes efficiently.
- Collected and documented patient medical histories accurately.
- Prepared examination rooms and ensured proper equipment availability.
- Administered medications and performed routine lab tests as directed.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Collected samples from patients for laboratory testing purposes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Medical Assistant
The Neuromedical Center
Baton Rouge
09.2023 - 11.2024
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Show patients to examination rooms and prepare them for the physician
- Record patients' medical history, vital statistics, or information such as test results in medical records
- Prepare and administer medications as directed by a physician
- Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
- Explain treatment procedures, medications, diets, or physicians' instructions to patients
- Help physicians examine and treat patients, handing them instruments, materials, and giving injections or removing sutures
- Authorize drug refills and provide prescription information to pharmacies
- Prepare treatment rooms for patient examinations
- Clean and sterilize instruments and dispose of contaminated supplies
- Schedule appointments for patients
- Change dressings on wounds
- Greet and log in patients arriving at office or clinic
- Contact medical facilities or departments to schedule patients for tests or admission
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms
- Inventory and order medical, lab, or office supplies or equipment
- Perform routine laboratory tests and sample analyses
- Set up medical laboratory equipment
- Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients
PACKAGE HANDLER
Amazon
Port Allen
09.2022 - 09.2023
- Transported material in packages
- Packed products in boxes
- Kept inventory of the items packed and moved
- Worked with material moving machine operators and material
- Communicated and coordinated with management
- Received, distributed, and stored incoming inventory
- Prepared customer orders
- Loaded boxes into trucks for shipment
- Used Excel and other software to input information
- Ensured product meets quality requirements
- Prepared packages for delivery using scanners, handheld printers, and packing materials
- Used common warehouse tools, including pallet jacks, dollies, forklifts, hand trucks, and conveyor systems
MERCHANDISE ASSOCIATE
Lowes
Baton Rouge
09.2021 - 09.2022
- Received new merchandise and stocked shelves on the sales floor
- Restocked and neatly repacked unsold items onto shelves
- Prepared merchandise for purchase by entering items into store inventory and applied sales tags
- Assembled product displays
- Managed the cash register
- Processed returns and exchanges or stock take
- Marketed and promoted products and store loyalty programs during customer interactions
- Maintained an organized and clean sales floor
Sales Associates
Walmart
Baton Rouge
03.2019 - 09.2021
- Provided proper recommendations to solve customers’ problems
- Developed strong relationships with customers
- Welcomed opportunities to further promote products.
- Collaborated with coworkers to achieve store sales goals
- Maintained a tidy shopping environment and welcoming atmosphere
- Resolve customer complaints and issues
- Explained benefits and functions of products
- Assisted customers with requests in store and on the phone
- Demonstrated knowledge of products and services to customers
- Kept an eye on inventory levels and restock shelves as needed
- Educated customers about current promotions and advertisements
- Ring up customers at the cash register, take payments, and issue receipts
- Contributed to team's daily sales goals
Education
Associate of Science - Medial Assistance
Fortis College
Baton Rouge, LABroadmoor High School
Baton Rouge, LASkills
- Customer Service
- Filing
- Database Management
- Electronic Health Records Management
- Appointment Scheduling
- Adept Written/Verbal Communicator
- Maintaining confidentiality
- Clinical skills
- Patient care
- Vital sign measurement
- Medication administration
- Laboratory testing
- Appointment scheduling
- HIPAA compliance
- Effective communication
- EKG administration
- Vital sign monitors
- Specimens collection and processing
- Clinical operations
- Dementia and Alzheimer's care
- Neurology assessments
- Restocking lab supplies
- Reliable team player
- Phlebotomy
References
Available upon request
Timeline
Medical Assistant
Patient Plus Urgent Care
12.2024 - Current
Medical Assistant
The Neuromedical Center
09.2023 - 11.2024
PACKAGE HANDLER
Amazon
09.2022 - 09.2023
MERCHANDISE ASSOCIATE
Lowes
09.2021 - 09.2022
Sales Associates
Walmart
03.2019 - 09.2021
Associate of Science - Medial Assistance
Fortis College
Broadmoor High School