MAKEBA HESTER
Parkville,MD
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
10
10
years of professional experience
Work History
Assistant Manager Residential Disabled Parking
Parking Authority Of Baltimore City
03.2022 - 01.2024
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
HR Generalist
Ascension Lawncare
05.2017 - 01.2022
- Reviewed and screened applicant resumes to identify qualified candidates.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Assisted with writing job postings and job descriptions for boards.
- Administered employee benefits programs and assisted with open enrollment.
Supply Chain Specialist
CEVA Freight
02.2014 - 04.2016
- Led supply chain improvement efforts through management of carrier relationships, customs activities and international security measures.
- Discovered most reliable and cost-effective shipping methods by analyzing previous shipment data.
- Worked with suppliers to manage schedules, specifications and quality compliance.
- Improved consistency of on-time arrivals through effective logistics management and travel route planning.
- Enforced safety protocols for proper equipment operation.
- Resolved complex issues regarding material handling, mail distribution and inventory control, to increase profits.
Education
Associate of Science - Human Resources Management
Strayer University
Washington, DC06.2012
Skills
- Employee performance evaluations
- Recruiting and interviewing
- Business planning
- Project Management
- Budgeting
- Staff supervision
- Google Drive
- Employee scheduling
- Operations management
- Strategic planning
Sales Force, Workspace 360, Outlook , Paychex
Utilize Salesforce to manage applicants who applied for service
Microsoft workspace - Excel, Word, Outlook and Powerpoint
Paychex- monitor payroll, time-off request and schedules
Timeline
Assistant Manager Residential Disabled Parking
Parking Authority Of Baltimore City
03.2022 - 01.2024
HR Generalist
Ascension Lawncare
05.2017 - 01.2022
Supply Chain Specialist
CEVA Freight
02.2014 - 04.2016
Associate of Science - Human Resources Management
Strayer University