Makeba Holmes
Ama,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Ochsner Medical Center
01.2019 - Current
- Greet patients, schedule appointments, obtain and verify identification and demographic data, verify insurance electronically, telephone and web application.
- Applied HIPAA privacy and security regulations while handling patient information.
- Answered phones promptly in a professional manner.
- Greeted patients and visitors in a courteous and professional manner.
- Verified demographics and insurance information to register patients in computer system.
- Train New Hires and potential candidates to shadow my workflow.
Patient Account Representative
Metropolitan Gastroenterology
12.2016 - 01.2019
- Prepare and send documents, obtain payments, help billing department, verify insurance coverage and collections, resolve nonpayment issues, support, and post refunds.
Patient Business Service Clerk
West Jefferson Medical Center
08.1995 - 12.2016
- Prepare and send documents to insurance companies, collect account payments, data entry, ensured prompt completion of doctor’s orders, reports and dictations for archival, filed and retrieved charts for 419 doctors, managed the archival process with vendors, keep inventory
Education
Diploma -
Hahnville High School
05-1991
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Appointment Scheduling
- Training Coordination
- Problem-Solving
- Phone and Email Etiquette
- Patient Registration
- Flexible Schedule
Certification
Secretary Training and Development, Philip Junior College
Timeline
Patient Access Representative
Ochsner Medical Center
01.2019 - Current
Patient Account Representative
Metropolitan Gastroenterology
12.2016 - 01.2019
Patient Business Service Clerk
West Jefferson Medical Center
08.1995 - 12.2016
Diploma -
Hahnville High School
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