Makeda Ferguson
NJ
Summary
Result oriented retail professional with expertise in overseeing customer service, inventory management, and daily operations. Known for fostering team collaboration and driving results, adaptable to changing needs, and reliable in high-pressure environments. Skilled in staff training, conflict resolution, and ensuring exceptional customer experiences. Recognized for strong communication, leadership, and organizational abilities.
Overview
5
5
years of professional experience
Work History
Front End Manager/ Admin
Forman Mills
07.2021 - Current
- Oversee cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in all occupied checkout stations to verify adequate cash supply.
- Maintain excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Review and pull applications for interviews.
- Complete all employee onboarding.
- Track all associates attendance weekly.
- Review and audit paperwork daily.
- Create weekly schedules.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
Intern Concierge/Receptionist Assistant
MSA Security
07.2020 - 11.2020
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Responsible for greeting vendors and clients
- Answering phones and connected caller to the correct internal contact.
- Assisted staff with faxing, copying, filing and mailing.
Customer Service Cashier
ShopRite
08.2019 - 05.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
Education
Early Childhood Education
Essex County College
Newark, NJ06.2026
High School Diploma -
Gateway Academy
Newark, NJ06.2022
Skills
- Customer Service
- Employee Supervision/ Staff Supervision
- Performance Improvements
- Administrative Skills
- Operations Management
- Accident response
- Listening Skills
- Sales Planning
- Cash Handling
- Cash Register Operation
- Schedule Management
- Conflict Management
Timeline
Front End Manager/ Admin
Forman Mills
07.2021 - Current
Intern Concierge/Receptionist Assistant
MSA Security
07.2020 - 11.2020
Customer Service Cashier
ShopRite
08.2019 - 05.2020
Early Childhood Education
Essex County College
High School Diploma -
Gateway Academy
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