Makeda Mullings-Brown
customer support associate
Jamaica, Queens,NY
Summary
Customer Service Associate with over 15+ years of experience in the airline and logistics industry. Efficient and attentive with an aptitude for solving problems and prioritizing workflow. Proficient in Microsoft Office Suite with high computer literacy. Seeking the opportunity to utilize my skills set and to work collaboratively with others in a challenging position by applying my customer service knowledge and organizational skills.
Overview
15
15
years of professional experience
Work History
Home Health Aide
EXPERIENCES
01.2021 - Current
- Assist in the personal care of patients such as oral hygiene, bathing activities, toileting activities and personal grooming activities
- Prepare meals according to diet plan, assist patients with feeding and perform light housekeeping duties
- Assist patients with day-to-day activities
- Provide assistance and companionship
- Monitor patient vitals, temperature and respiration, exercising clear communication to report changes and conditions whilst maintaining thorough documentation in patient log
- Support
Crew Scheduler/Crew Planner
Caribbean Airlines
Kingston
01.2010 - 01.2021
- Built up to 140 KIN base cabin crew rosters, leveraging meticulous organizational skills to prioritize staff according to qualification, schedules and aviation requirements
- Meeting with the planning team to determine the requirements needed for each month flying duties
- Ensuring that Roster built adheres to company rules, regulations, and strategic plans
Crew Scheduler
Air Jamaica Holdings Ltd
Kingston
- Determining monthly requirements for pilots’ duties
- Building and awarding of pilots’ rosters
- Responsible for all aspects of arranging overseas simulator training for pilots
- Monitoring the daily activities of the crew, locally and overseas
Education
No Degree - Home Health Care
Kris Agency & Home Health Care Inc
Bachelor of Science - Human Resources Management
The University of The West Indies (Mona Campus)
Kingston Jamaica2012
High School Diploma -
Excelsior Community College
Kingston, JamaicaHigh School Diploma - undefined
Excelsior High School
Skills
- Detail-Oriented / Multitasking / Organizational / Time Management / Microsoft Office Suites / Written &
- Oral Communication / Team Work / Planning / Delegation
Timeline
Home Health Aide
EXPERIENCES
01.2021 - Current
Crew Scheduler/Crew Planner
Caribbean Airlines
01.2010 - 01.2021
Crew Scheduler
Air Jamaica Holdings Ltd
No Degree - Home Health Care
Kris Agency & Home Health Care Inc
Bachelor of Science - Human Resources Management
The University of The West Indies (Mona Campus)
High School Diploma -
Excelsior Community College
High School Diploma - undefined
Excelsior High School