MAKEESHA FLUDD
MOUNT PLEASANT,SC
Summary
Results-oriented pharmacy operations specialist with a strong background in medication verification and patient care collaboration. Led initiatives that enhanced patient satisfaction through effective team leadership and staff training. Focused on optimizing workflows and ensuring compliance to deliver high-quality healthcare services.
Overview
24
24
years of professional experience
Work History
Pharmacy Technician (Pharmacy Tech)
CVS Pharmacy
MOUNT PLEASANT, SC
08.2024 - Current
- Performed daily prescription verifications with accuracy, ensuring safe and efficient medication dispensing.
- Collaborated with the healthcare team to optimize patient care and medication therapy management, leading to a reduction in medication errors.
- Maintained compliance with all pharmacy regulations and standards, contributing to a flawless audit record.
- Delivered exceptional customer service, contributing to higher patient satisfaction survey scores.
- Utilized strong interpersonal skills to communicate with patients, pharmacists, and healthcare providers, enhancing collaboration within the team.
Certified Medical Assistant (CMA)
ROPER SAINT FRANCIS
MOUNT PLEASANT, SC
02.2018 - Current
- Collaborated with healthcare professionals to provide comprehensive patient care.
- Managed electronic health records for patients, ensuring accuracy and confidentiality.
- Scheduled patient appointments and maintained patient records.
- Implemented new patient intake process, increasing patient satisfaction scores.
- Participated in quality improvement initiatives, enhancing patient satisfaction and healthcare delivery.
- Maintained strict adherence to HIPAA regulations to ensure patient confidentiality and data security.
- Utilized strong communication skills to relay important information between healthcare providers and patients.
- Assisted in the preparation of patient charts and medical reports.
- Entered patient data into electronic medical records and retrieved patient information.
- Developed training sessions for new hires on medical procedures and office protocols to ensure consistent practices.
Front Desk Medical Receptionist
Roper Saint Francis Healthcare
MOUNT PLEASANT, SC
02.2018 - Current
- Managed incoming calls daily, effectively scheduling appointments and providing essential information to ensure a seamless patient experience.
- Streamlined patient check-in processes, enhancing patient satisfaction by reducing wait times.
- Conducted daily insurance verification for patients, ensuring clear communication of coverage details.
- Coordinated with nursing staff to maintain accurate patient records, improving data entry accuracy.
- Maintained patient records in compliance with HIPAA regulations.
- Welcomed patients and visitors upon arrival at the medical facility.
- Scheduled follow-up appointments and prepared reminder cards for patients.
- Maintained a clean and organized front desk area.
Front End Team Lead
Target
MOUNT PLEASANT, SC
05.2002 - 01.2018
- Led front-end team initiatives that enhanced customer service and streamlined operations.
- Implemented new checkout technologies in collaboration with management to modernize systems.
- Oversaw daily operations to maintain seamless workflow and optimal staffing levels.
- Trained staff on handling customer inquiries and returns, achieving faster response times.
- Delegated tasks based on shift demands, individual strengths, and specialized training.
- Managed sales record reconciliation and cash transactions during opening and closing procedures.
- Monitored cash drawers to ensure adequate supply for smooth transactions.
- Managed customer call inquiries and efficiently directed them to appropriate personnel.
Education
ASSOCIATE DEGREE - ELECTRONIC HEALTH RECORDS
MILLER MOTTE TECHNICAL COLLEGE
CHARLESTON, SC09.2016
Associate of Applied Science - Medical Assistant
MILLER MOTTE TECHNICAL
CHARLESTON, SC04.2015
Skills
- Medication administration and dispensing
- Prescription verification
- Patient care collaboration
- Electronic health records management
- Insurance verification
- Staff training and development
- Data entry accuracy
- Effective communication
- Problem solving
- Attention to detail
- Team leadership
- Time management
- Medication history updates
- Supply management
- Customer service excellence
- Patient identification and documentation
- Phlebotomy skills
Timeline
Pharmacy Technician (Pharmacy Tech)
CVS Pharmacy
08.2024 - Current
Certified Medical Assistant (CMA)
ROPER SAINT FRANCIS
02.2018 - Current
Front Desk Medical Receptionist
Roper Saint Francis Healthcare
02.2018 - Current
Front End Team Lead
Target
05.2002 - 01.2018
ASSOCIATE DEGREE - ELECTRONIC HEALTH RECORDS
MILLER MOTTE TECHNICAL COLLEGE
Associate of Applied Science - Medical Assistant
MILLER MOTTE TECHNICAL