Makeilah Taufi
Las Vegas,NV
Summary
Organized and adaptable professional with a strong background in dispatch and customer service. Known for managing multiple priorities and delivering timely, effective solutions to enhance team performance and client relations.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Dispatcher
Huntleigh USA
11.2024 - Current
- Assisted in coordinating logistics and dispatching operations for efficient route management.
- Communicated with drivers to relay instructions and address inquiries promptly.
- Monitored vehicle locations using GPS tracking systems to optimize delivery schedules.
- Learned safety protocols and regulations to ensure compliance during dispatch operations.
- Documented and reported delays or issues encountered during transportation processes.
- Supported team members by providing necessary information for effective decision-making.
- Adapted quickly to changing priorities, ensuring timely responses to urgent requests.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 4-9 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Team Associate
FedEx
12.2023 - 07.2024
- Processed incoming shipments efficiently, ensuring timely delivery to customers.
- Coordinated with team members to maintain optimal workflow in package sorting operations.
- Utilized scanning equipment to track packages and verify shipment accuracy.
- Provided exceptional customer service by addressing inquiries related to shipping and tracking issues.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Utilized safety devices and procedures to protect personnel and equipment.
Customer Service Representative
Foundever
08.2023 - 12.2023
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Maintained accurate records of customer interactions using CRM software.
- Collaborated with team members to improve service delivery processes.
- Provided expert assistance to clients, addressing inquiries and resolving issues efficiently.
Team Member
Walmart
09.2021 - 07.2023
- Operated cash register efficiently, processing transactions accurately and quickly.
- Maintained cleanliness and organization on sales floor, enhancing store presentation.
- Collaborated with team members to restock shelves and manage inventory levels.
- Resolved customer inquiries and complaints effectively, promoting customer satisfaction.
- Participated in training new staff on operational procedures and store policies.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Trained new staff on proper picking techniques and warehouse procedures
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Green Valley High School
Las Vegas, NVSkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Customer relations
- Problem-solving
- Schedule management
- Conflict resolution
- Multitasking and organization
- Team collaboration
- Verbal and written communication
Timeline
Dispatcher
Huntleigh USA
11.2024 - Current
Team Associate
FedEx
12.2023 - 07.2024
Customer Service Representative
Foundever
08.2023 - 12.2023
Team Member
Walmart
09.2021 - 07.2023
High School Diploma -
Green Valley High School