Makena Baldomero
Boca Raton
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
3
3
years of professional experience
Work History
Server
The Hen And The Hog
10.2024 - Current
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Improved dining experience by providing prompt, attentive service to guests.
Summer Nanny
Elise Barcis
08.2021 - Current
- Resolved conflicts between children using effective communication techniques that fostered empathy and respect among peers.
- Developed strong rapport with parents, communicating daily updates on their children''s progress and needs.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Assisted with light housekeeping duties as well as running errands.
- Managed household tasks such as laundry, light cleaning, and meal preparation to ensure a smooth-running home environment for the family.
- Managed the transportation of children to and from various summer camps, extracurricular activities, and appointments as needed.
- Enhanced children''s emotional well-being by providing attentive and nurturing care during summer months.
- Organized fun-filled outings for children including trips to local swimming pools, playgrounds, and crafts
Server
Anthonys Coal Fire Pizza
08.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Social Media and PR Director
Sigma Delta Tau Sorority
11.2023 - 04.2024
- Devised specific strategies for posts based on goals, branding and target demographics.
- Implemented crisis communication strategies to protect the sororities' online reputation during challenging situations.
- Boosted sorority visibility by developing and implementing targeted social media
- Planned and executed successful PR events, ensuring positive exposure for the organization.
Server
Winghouse Bar & Grill
05.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Built relationships with customers and they always sat with me
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Bachelor - Bachelor of Arts in Communication Studies
Florida Atlantic University
Boca Raton, FL05-2026
High School Diploma -
Newsome Highschool
Lithia, FL05-2022
Skills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Allergy awareness
- Food sales and promotion
- Take-out service
- POS operation
- Reliability
- Multitasking Abilities
Timeline
Server
The Hen And The Hog
10.2024 - Current
Social Media and PR Director
Sigma Delta Tau Sorority
11.2023 - 04.2024
Server
Anthonys Coal Fire Pizza
08.2023 - 05.2024
Server
Winghouse Bar & Grill
05.2023 - 08.2023
Summer Nanny
Elise Barcis
08.2021 - Current
Bachelor - Bachelor of Arts in Communication Studies
Florida Atlantic University
High School Diploma -
Newsome Highschool
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