Makena Rankin
Arlington
Summary
Dynamic server, bartender, and host with a strong work ethic and exceptional customer service experience at The Melting Pot. Skilled in upselling techniques and guest engagement, I consistently enhanced dining experiences and contributed to increased sales revenue. Adept at multitasking and collaborating with team members to ensure efficient service during peak hours.
Overview
4
4
years of professional experience
Work History
Server
The Melting Pot Restaurants Inc.
06.2021 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
- Managed table assignments and prioritized guest needs during peak hours to enhance efficiency.
- Implemented strategies to upsell menu items, contributing to increased sales revenue.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor of Science - Microbiology
The University of Texas At Arlington
Arlington, TX06-2027
James Martin High School
Arlington, TX06-2022
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Safe food handling
- Team collaboration
- Upselling techniques
- Multitasking and organization
Timeline
Server
The Melting Pot Restaurants Inc.
06.2021 - Current
Bachelor of Science - Microbiology
The University of Texas At Arlington
James Martin High School
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