Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Makendric Jordan Ivey

Henderson

Summary

Goal-oriented professional with strong customer engagement skills and a reliable track record in fast-paced environments. Committed to delivering exceptional service and fostering positive team dynamics.

Overview

4
4
years of professional experience

Work History

Host Trainer, Food Runner, Server

YardHouse Darden Restaurants
Henderson
10.2024 - Current
  • Trained new hosts on service standards and guest interaction techniques.
  • Oversaw daily host operations to ensure smooth seating and flow.
  • Provided excellent customer service to ensure guest satisfaction during dining experiences.
  • Checked food before serving it to customers.
  • Addressed complaints to kitchen staff and served replacement items.
  • Encouraged a positive work environment among all members of the hosting team.
  • Managed orders efficiently using point-of-sale systems for accurate billing.
  • Collaborated with kitchen staff to ensure timely and correct food delivery.
  • Recommended menu items and daily specials to guests for an engaging experience.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Operated POS terminals to input orders, split bills, and calculate totals.

Brand Ambassador

Hatcheri Foods
01.2023 - 07.2024
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional products.
  • Worked with team to achieve sales goals for products.
  • Communicated product value, quality, and benefits to educate and entice potential customers.
  • Enhanced brand recognition by executing promotional events and engaging customers with product samples.
  • Engaged, educated, and befriended customers to deliver amazing shopping experiences.
  • Conducted product demonstrations to highlight features and benefits, enhancing customer understanding.
  • Boosted sales through effective collaboration with store staff to promote products in local Costco's
  • Communicated product information with confidence and educated consumers about the company.

Sales Associate

See's Candies
10.2021 - 06.2022
  • Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, promptly addressing concerns, and providing a welcoming store environment.
  • Created personalized boxes of chocolates to fit every customer's needs and ensure a delightful shopping experience.
  • Gave detailed descriptions of ingredients and flavors for each unique piece of chocolate/ candy.
  • Engaged in friendly conversations with customers to better uncover individual needs.

Education

High School Diploma -

Green Valley High School
Henderson, NV
05.2021

J.D. - Criminal Justice

College of Southern Nevada
Henderson, NV

Skills

,,,,,,,,,,,

Multitasking Abilities

Reliable

Product Demonstration

Goal-oriented mindset

Team Leadership Qualities

Adaptable Personality

Customer Engagement

Exceptional Communication

Teamwork and Collaboration

Attention to Detail

Time Management

Customer Service

Employee training

Menu knowledge

References

References available upon request.

Timeline

Host Trainer, Food Runner, Server

YardHouse Darden Restaurants
10.2024 - Current

Brand Ambassador

Hatcheri Foods
01.2023 - 07.2024

Sales Associate

See's Candies
10.2021 - 06.2022

High School Diploma -

Green Valley High School

J.D. - Criminal Justice

College of Southern Nevada

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