Makenna Brooks
Coalinga,CA
Summary
Driven and resourceful administrative professional with 4+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
7
7
years of professional experience
Work History
Captain's Secretary
CDCR -Pleasant Valley State Prison
12.2021 - Current
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained electronic filing systems and categorized documents.
- Maintained daily report documents, memos and invoices.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Intervention Assistant
CHUSD - Nell Dawson Elementary School
10.2018 - 12.2021
- Interacted physically and verbally with students throughout each day.
- Maintained positive attitude and affirmatively communicated with each student.
- Offered student support through special accommodations, extra assistance, and assessments.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Monitored student classroom and outdoors activities to promote student safety.
- Oversaw class of students in absence of instructor.
- Established professional relationships with parents and other teachers to increase rapport and support.
- Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
- Observed individuals or groups of students in variety of settings to maintain safe and positive learning environment.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
- Provided individualized reading, writing and math instruction to support student development.
Restaurant Hostess
Harris Ranch Restaurant And Inn
05.2018 - 08.2020
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Answered customer questions about hours, seating, and menu information.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Answered phone calls to take orders, give information and document reservations.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Education
High School Diploma -
Coalinga High School
Coalinga, CA06-2018
Skills
- Letter writing
- Requisition processing
- Phone reception
- Office correspondence
- Complex Problem-solving
- Calendar management
- Office staff leadership
- Appointment coordination
- Appointment scheduling
- Executive support
- Report writing
- File management
Timeline
Captain's Secretary
CDCR -Pleasant Valley State Prison
12.2021 - Current
Intervention Assistant
CHUSD - Nell Dawson Elementary School
10.2018 - 12.2021
Restaurant Hostess
Harris Ranch Restaurant And Inn
05.2018 - 08.2020
High School Diploma -
Coalinga High School
Similar Profiles
Kelly hogelandKelly hogeland
Correctional Sergeant at CDCR - Salinas Valley State PrisonCorrectional Sergeant at CDCR - Salinas Valley State Prison
J BJ B
Professional Barber at CDCR-Valley State PrisonProfessional Barber at CDCR-Valley State Prison
ROBERT SEARSROBERT SEARS
General Dentist at CDCR, Chuckawalla Valley State PrisonGeneral Dentist at CDCR, Chuckawalla Valley State Prison
Valentyn CheharovskyyValentyn Cheharovskyy
Correctional Officer at CDCR - High Desert State PrisonCorrectional Officer at CDCR - High Desert State Prison
Natalie GuillenNatalie Guillen
Monitor Technician at Adventist Health HanfordMonitor Technician at Adventist Health Hanford