Timnah Callahan
Trenton,OH
Summary
Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.
Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
2010
2010
years of post-secondary education
Work History
Secretary
FJ drywall LLC
Hamilton, OH
02.2024 - 09.2025
- Managed office communications and scheduling for FJ Drywall LLC team.
- Organized and maintained filing systems for project documentation and contracts.
- Assisted in preparing reports and presentations for client meetings.
- Coordinated travel arrangements and logistics for staff site visits.
- Handled incoming calls and directed inquiries to appropriate personnel.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Assisted with accounts receivable and accounts payable functions.
- Updated contact lists on a regular basis; created new contacts as needed.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Created and updated spreadsheets to track and report data.
- Produced and distributed memos, newsletters, and other forms of communication.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Prepared expense reports in accordance with company policies and procedures.
- Handled confidential documents with discretion.
- Responded to customer issues to provide immediate resolution and improve retention.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Housekeeper
Spookynook
Hamilton, OH
11.2023 - 04.2024
- Cleaned guest rooms to ensure high standards of cleanliness and presentation.
- Maintained laundry operations, ensuring linens and towels were fresh and available.
- Disinfected common areas to promote a safe and healthy environment for guests.
- Organized cleaning supplies and equipment for efficient access during shifts.
- Reported maintenance issues to management to ensure timely resolution for guests.
- Followed safety protocols while using cleaning chemicals and equipment properly.
- Collaborated with team members to maintain a positive work environment and efficiency.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Maintained and organized cleaning supplies stock.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Disinfected telephones, light switches and other frequently touched objects.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Followed safety procedures when handling hazardous materials.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Ensured that all health standards were met during cleaning operations.
- Observed proper use of chemicals when cleaning various surfaces.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Returned rooms to occupant-ready status to satisfy future guests.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Scrubbed kitchen appliances, countertops and fixtures.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Provided information about hotel services upon request from guests.
- Organized closets with hangers for guests' clothing items.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Swept and damp-mopped private stairways and hallways.
- Communicated with maintenance team on damages to repair.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Sorted and counted linens and organized in storage areas.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Reported damage or theft of hotel property to management.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
Education
Hamilton High
Hamilton, Ohio Skills
- Office management
- Document preparation
- Scheduling coordination
- Invoicing processing
- Customer communication
- Team collaboration
- Data entry
- Record keeping
- Problem resolution
- Time management
- Attention to detail
- Professional demeanor
- Conflict resolution
- Client relations
- Critical thinking
- Report writing
- Database administration
- File management
- Payment posting
- Payroll administration
- HIPAA guideline compliance
- File systems management
- Preparing contracts
- Phone etiquette
- Letter writing
- Task prioritization
- Customer service
- Office administration
- Database management
- Phone reception
- Legal documentation preparation
- Meeting support
- Data verification
- Account reconciliations
- Organization
- Keyboarding skills
- Administering payroll
- Filing experience
- Quickbooks
- Sales support
- Payroll processing
- Mail distribution
- Accounts receivable and payable
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Secretary
FJ drywall LLC
02.2024 - 09.2025
Housekeeper
Spookynook
11.2023 - 04.2024
Hamilton High