Makenna Cain
Columbia,SC
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
Motivated and reliable professional seeking a Management Trainee or Assistant Manager position where I can leverage my leadership, customer service, and organizational skills to drive team performance and deliver exceptional customer experiences.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Olive Garden
Columbia, SC
08.2021 - Current
- Oversee daily operations, including managing high-volume phone inquiries, online orders, and front-of-house logistics.
- Responsible for scheduling across multiple departments, ensuring optimal staffing and shift coverage.
- Ensure high-quality customer experiences by proactively addressing guest needs and resolving concerns.
- Participate in corporate training programs focused on leadership development and team-building.
- Accurately process transactions using POS systems and manage cash/credit payments.
- Recognized for strong reliability, time management, and proficiency in Microsoft Office.
Host & To-Go Specialist
Jr Cash
Columbia, SC
02.2021 - 08.2021
- Delivered exceptional customer service through front-of-house hosting, phone management, and takeout order preparation.
- Maintained cleanliness, restocked supplies, and handled payment transactions.
- Demonstrated flexibility and strong communication in a fast-paced environment.
Extra / Lead Talent
Dalquist’s Casting Company
01.2019 - Current
- Appeared as a background actor in HBO’s The Righteous Gemstones, showcasing teamwork and adaptability.
- Lead role in a Goodwill commercial, requiring strong public speaking and on-camera presence.
Education
Associate's Degree - undefined
High School Diploma - undefined
Skills
- Team Leadership
- Staff Scheduling
- Customer Service Excellence
- POS & Payment Processing
- Microsoft Office Suite
- Strong Communication
- Conflict Resolution
- Time Management
- Hospitality Operations
Timeline
Assistant Manager - Olive Garden
08.2021 - Current
Host & To-Go Specialist - Jr Cash
02.2021 - 08.2021
Extra / Lead Talent - Dalquist’s Casting Company
01.2019 - Current
University of South Carolina Sumter - Associate's Degree,
Gray Collegiate Academy - High School Diploma,
Similar Profiles
Joshua MoralesJoshua Morales
Busser at Olive Garden Busser, Olive GardenBusser at Olive Garden Busser, Olive Garden
Damian ByrdDamian Byrd
Restaurant Server at Olive Garden - Darden RestaurantsRestaurant Server at Olive Garden - Darden Restaurants
Hali "Blayze" DixonHali "Blayze" Dixon
To-Go Specialist at Olive GardenTo-Go Specialist at Olive Garden
Roxanna HernandezRoxanna Hernandez
Server at Olive Garden RestaurantServer at Olive Garden Restaurant
Elena NicoaraElena Nicoara
Host, Servers Assistant, Cashier at Two Cities Pizza Co.Host, Servers Assistant, Cashier at Two Cities Pizza Co.