Overview
Work History
Education
Skills
Accomplishments
Certification
Professional References
Activities/ Volunteering
Memberships
Level II Fieldwork Experience
Personal Vision Statement
Personal Mission Statement
Professional Mission Statement
Timeline
Generic

Makenna Cross

Delight,AR

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front Office Trainee/Hotel Housekeeper

Queen of Diamonds Inn
Murfreesboro, AR
07.2020 - 06.2024
  • Assisted in greeting customers, check-ins, and check-outs, as well as providing additional services to guests.
  • Developed knowledge of hotel facilities, services, policies, activities, and local attractions.
  • Trained new employees on proper front office procedures and protocols. Trained staff members to perform work activities and use computer applications.
  • Updated inventory systems with current room availability data.
  • Handled phone calls from potential guests inquiring about rates and amenities.
  • Prepared weekly schedules for front desk staff based on occupancy levels.
  • Conducted regular inspections of public areas to ensure cleanliness standards are met.
  • Answered telephones, directed calls, checked emails, and took messages.

Waitress/Customer Service Cashier

The Crusted Loaf
Murfreesboro, AR
02.2023 - 07.2023
  • Took orders for food and drinks and delivered them to guests.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean workstation by restocking supplies and wiping down counters.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Performed basic math calculations when computing bills for customers' meals.

Education

Associate of Applied Science - Occupational Therapy Assistant

Cassatt Community College of The University of Arkansas
De Queen, AR
12-2024

High School Diploma -

Murfreesboro High School
Murfreesboro, AR
05-2022

Skills

  • Skilled in Microsoft
  • Telephone etiquette
  • Interpersonal skills
  • Problem-Solving
  • Team collaboration skills
  • Observation skills
  • Creativity
  • Excellent people skills
  • Leadership skills
  • Strong communication skills
  • Attention to detail
  • Proven organizational skills

Accomplishments

  • Beta Club Member
  • Graduated with honors from Cassatt Community College OTA Program
  • Graduated with a 4.0 from Cassatt Community College OTA Program
  • Chancellor's List 2022 - 2024

Certification

  • Certified in Occupational therapy Assistant
  • Child maltreatment certification
  • Mental health certification
  • CPR certification
  • Food safety certification
  • Certificate of Appreciation for taking legible and organized notes for disabled classmates

Professional References

  • Dana Taylor (Crusted Loaf owner) Phone Number: (870)-681-1327 Email: danataylor61@gmail.com
  • Anne Terrell (Queen of Diamonds Inn manager) Phone Number: 1 (870) 285- 5110 Email: manneterrell@gmail.com
  • Monica Brannon (House sitting and caring for animals) Phone Number: 1 (870) 245-7984 Email: monica.brannon@expcounseling.com

Activities/ Volunteering

  • Volunteering at Delight 1st Baptist Church Nursery and church trunk-or-treat.
  • Volunteering at The Call and packing christmas boxes for The Call.
  • Volunteering at Glen Campbell 5K.
  • Volunteering for community food drive
  • Providing pet care services, ensuring the well-being and daily needs of pets while their owners are away.

Memberships

  • AOTA
  • ArOTA

Level II Fieldwork Experience

Little River Outpatient: Little River Memorial Hospital | Ashdown, AR  07/2024-09/2024

Progressive Therapy Kids: Murfreesboro Elementary | Murfreesboro, AR 09/20224-11/2024

Personal Vision Statement

  • My personal vision statement is to empower individuals to achieve their goals by promoting independence and enhancing their quality of life.

Personal Mission Statement

  • My personal mission statement is to successfully complete my education requirements to graduate, pass the board exam, and secure a position in a pediatric outpatient facility.

Professional Mission Statement

  • My professional mission is to excel as a competent and ethical COTA by implementing accurate interventions through doing evidence-based research and obtaining certifications in pediatrics.

Timeline

Waitress/Customer Service Cashier

The Crusted Loaf
02.2023 - 07.2023

Front Office Trainee/Hotel Housekeeper

Queen of Diamonds Inn
07.2020 - 06.2024

Associate of Applied Science - Occupational Therapy Assistant

Cassatt Community College of The University of Arkansas

High School Diploma -

Murfreesboro High School

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Makenna Cross