MaKenna Evans
Santa Fe
Summary
Dynamic hospitality professional with extensive experience at Texas Roadhouse, excelling in customer service and multitasking. Proven ability to enhance guest satisfaction through effective communication and suggestive selling techniques. Highly reliable team player skilled in handling difficult customers and training staff, ensuring consistent service quality and fostering loyal clientele.
Overview
6
6
years of professional experience
Work History
Bartender
Texas Roadhouse
07.2023 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Server
Texas Roadhouse
11.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Host
Texas Roadhouse
09.2019 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Bachelor of Business Administration - General Business
Stephen F. Austin State University
Nacogdoches, TX05-2023
Coursework Completed Towards Undergraduate Degree -
College of The Mainland
Texas City, TXSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
Bartender
Texas Roadhouse
07.2023 - Current
Server
Texas Roadhouse
11.2020 - Current
Host
Texas Roadhouse
09.2019 - Current
Bachelor of Business Administration - General Business
Stephen F. Austin State University
Coursework Completed Towards Undergraduate Degree -
College of The Mainland