Makenna Harris

All of the below, and:

• Coordinated account openings, consumer loans, home equity lines of credit and referrals to business partners.
• Fostered trust between the bank and its clientele through transparent communication about fees, policies, terms and conditions related to various products/services offered.
• Contributed to branch growth by actively participating in community events and building networks with local businesses.
• Assisted in training new employees on bank policies, procedures, and best practices in customer service excellence.
• Resolved customer complaints and disputes to maintain satisfaction and loyalty.

• Actively participated in team meetings, sharing insights and offering suggestions for process improvements to enhance the overall performance of the branch.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues regarding accounts, products, and services.
• Managed customer experience by identifying opportunities to improve customer's financial wellbeing.
• Helped to resolve customer concerns and escalated issues for solutions.
• Developed strong working relationships with staff, fostering a positive work environment.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
• Maintained strict confidentiality of bank records and client information.

• Implemented fraud prevention measures to protect clients from unauthorized access to their accounts or personal information theft incidents.
• Facilitated smooth account opening processes by gathering necessary documentation and accurately inputting customer information into the bank's system.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Provided exceptional customer service, resulting in increased client retention and loyalty.

• Maintained a clean and organized warehouse environment
• Checked and pulled defective or expired products from shelves.
• Unloaded arriving product stock and stocked in appropriate warehouse area.
• Demonstrated adaptability by switching between various departments as needed, ensuring all areas remained fully stocked.