Makenna Hill Fuchs
Central Point,OR
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
Upstream Rehabilitation
Grants Pass, Oregon
02.2026 - Current
- Scheduled patient appointments
- Verified insurance coverage and authorization requirements for patient visits.
- Updated patient records in electronic medical systems with accurate information.
- Coordinated referrals, paperwork, and therapy documentation with clinical staff.
- Answered patient calls and explained scheduling, forms, and visit details.
- Supported therapists with daily office workflow and patient communication.
- Resolved scheduling conflicts while maintaining smooth clinic operations.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Processed patient intake information and updated medical records prior to treatment.
- Demonstrated flexibility during changes to patient care practice.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Responded promptly to any emergency situations that arose within the facility.
- Assured regulatory compliance and professionalism across patient service.
- Received and routed care team messages and documents to appropriate staff.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
Physical Therapy Aide
Upstream Rehabilitation
Grants Pass, Oregon
09.2025 - 02.2026
- Supported therapists with daily office workflow and patient communication.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Assisted patients in understanding their care plans and healthcare options.
- Participated in weekly case conferences with members of the healthcare team for each assigned patient.
- Assisted physicians in performing various procedures related to patient care needs.
- Responded promptly to any emergency situations that arose within the facility.
- Demonstrated flexibility during changes to patient care practice.
- Assured regulatory compliance and professionalism across patient service.
- Received and routed care team messages and documents to appropriate staff.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Provided administrative support for patient care staff.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Oversaw the inventory of patient care supplies, ensuring availability and cost-effectiveness.
- Answered patient calls and explained scheduling, forms, and visit details.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Stock Associate
Ross Dress for Less
Grants Pass, Oregon
03.2023 - 09.2025
- Processed incoming shipments and sorted items for stocking.
- Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
- Stocked Ross Dress for Less sales floor with new merchandise and folded apparel.
- Zoned sales floor to keep Ross Dress for Less displays neat.
- Assessed floor displays to restock merchandise.
- Maintained accurate inventory records by regularly performing stock counts and audits.
- Checked expiration dates on merchandise regularly and removed out-dated products from shelves immediately.
- Checked price tags and signage for correct Ross Dress for Less placement.
- Verified that all price tags were correct before stocking merchandise on display areas.
- Organized shelves, racks, and displays to ensure merchandise was easy for customers to locate.
- Faced products on shelves and displays to meet company policies.
- Supported store recovery by picking up clutter and returning items.
- Cleaned work area periodically including sweeping floors and dusting shelves.
- Identified and quickly handled spill clean-up.
- Lifted materials of varied weights on regular basis.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Adhered strictly to established loss prevention policies while monitoring store activity for suspicious individuals or activities.
- Ensured compliance with safety regulations in the handling of hazardous materials such as cleaning supplies and pesticides.
- Participated in team meetings to discuss new initiatives or changes in procedures.
- Assisted customers with locating merchandise and fitting room items.
- Assisted customers in locating products throughout the store.
- Communicated with customers to answer questions.
- Provided excellent customer service by responding promptly to inquiries regarding product availability, prices, features, benefits .
- Followed instructions to properly arrange merchandise items.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Faced products on shelves and displays to meet company policies.
Cashier
Rogue River Pharmacy
Grants Pass, OR
06.2022 - 03.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Collected payments and provided accurate change.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customer inquiries regarding store policies and procedures.
- Followed company security procedures for handling large sums of money.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
South Valley Academy
Rogue River, ORNorth Medford Highschool
Medford, ORRogue River Highschool
Rogue River, ORSkills
- Appointment scheduling
- Insurance verification
- Electronic health records
- Referral coordination
- Patient intake
- Records management
- Clinic workflow
- Care team communication
- Customer service
- Patient satisfaction
- Verbal communication
- Conflict resolution
- Team collaboration
- Organizational skills
- Medical terminology
- Front desk operations
Timeline
Patient Care Coordinator
Upstream Rehabilitation
02.2026 - Current
Physical Therapy Aide
Upstream Rehabilitation
09.2025 - 02.2026
Stock Associate
Ross Dress for Less
03.2023 - 09.2025
Cashier
Rogue River Pharmacy
06.2022 - 03.2023
South Valley Academy
North Medford Highschool
Rogue River Highschool