MAKENNA HOPSON
Knoxville,United States
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Veterinary Technician
Dogwood Animal Hospital
08.2022 - Current
- Customer service through appointments and via phone and email
- Promoted and sold products such as preventatives, supplements, etc. with a 90% success rate
- Communicated with customers by employing effective selling, listening and negotiation skills while using proper terminology, approved messaging and branded materials.
- Training newly hired technicians. Maintaining a pharmacy and maintaining medical records
- Triaging hospitalized patients. Monitoring surgery patients. Performing radiographs. Drawing blood and placing IV catheters.
Senior Intensive Care Unit Technician
Littleton Equine Medical Center
12.2020 - 07.2022
- Following charting orders and completing patient notes. Drawing blood and placing IV catheters. Restraining for treatments and doctors. Passing nasogastric tubes. Preforming critical treatments on neonates. Running laboratory work. Giving IV, IM, and SQ medications.
- Maintaining a pharmacy and medical records. Training newly hired technicians and assistants.
Veterinary Technician
The Pet Wellness Clinic
01.2019 - 11.2020
- Customer service and sales of new products in the clinic.
- Introduced, demonstrated and sold new products effectively to clients.
- Drawing blood and placing IV catheters, Obtaining urine and blood. Maintaining medical records and taking current histories. Taking radiographs and running in house laboratory tests. Maintaining drug logs and pharmacies.
- Identified opportunities and developed business cases to introduce new products and features while learning marketing segmentation processes and optimizing product segmentation for positioning, product bundling and pricing.
Hostess/ Receptionist
Vista Valley Country Club
05.2016 - 08.2016
- My responsibilities as a hostess were to seat customers, answer phones, take drink orders, and clean menus and tables
- My duties as a receptionist included customer service, handling employee checks and meal tickets, depositing money in the safe and bank. Confirmed appointments, communicated with clients, and updated client records.
Receptionist
Straight Up Pilates Studio
10.2014 - 05.2016
- Handled all social media and studio promotion
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Stocked, ordered and designed all merchandise for the studio
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
Post-Baccalaureate -
University of Tennessee
Knoxville, TN01.2023
Bachelor in Equine Science - Veterinary medicine
Colorado State University
Fort Collins, CO12.2020
Skills
- Time management
- Leadership
- Outgoing attitude
- Customer Service
- Salesmanship
- Customer Communication
Timeline
Veterinary Technician
Dogwood Animal Hospital
08.2022 - Current
Senior Intensive Care Unit Technician
Littleton Equine Medical Center
12.2020 - 07.2022
Veterinary Technician
The Pet Wellness Clinic
01.2019 - 11.2020
Hostess/ Receptionist
Vista Valley Country Club
05.2016 - 08.2016
Receptionist
Straight Up Pilates Studio
10.2014 - 05.2016
Post-Baccalaureate -
University of Tennessee
Bachelor in Equine Science - Veterinary medicine
Colorado State University
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