Hi, I’m
Makenna Johnson
Summary
Proven track record in customer service and problem-solving, exemplified during tenure at Septic Solutions. Excelled in high-stress situations, enhancing customer loyalty through empathetic conflict resolution. Demonstrated critical thinking and effective communication, alongside proficient money handling and payment processing skills. Achieved significant improvements in customer satisfaction and operational efficiency. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
year of professional experience
Work History
Septic Solutions
Customer Service Representative
02.2024 - Current
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Dunkin' Donuts
Crew Member
11.2023 - 02.2024
Job overview
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Clermont NortheasternBatavia, OH
High School Diploma
05.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Payment Processing
- Scheduling
Timeline
Customer Service Representative
Septic Solutions
02.2024 - Current
Crew Member
Dunkin' Donuts
11.2023 - 02.2024
Clermont Northeastern
High School Diploma
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