Makenna Keyes

• Ensured compliance with HIPAA regulations while handling sensitive patient information.
• Delivered exceptional customer service through active listening and customized solutions.
• Identified workflow inefficiencies, leading to a 10% improvement in service response times.
• Trained new staff on compliance protocols and optimized processes to improve team productivity.
• Processed patient demographic and insurance data with 100% accuracy, reducing service delays.
• Successfully handled high-pressure situations while maintaining quality service.

• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Brought wine selections to tables with appropriate glasses and poured for customers.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

• Managed daily operations, ensuring customer satisfaction and consistent service quality.
• Analyzed guest feedback data to implement operational improvements, increasing customer retention by 15%.

• Recruited, trained, and mentored a high-performing team, achieving performance benchmarks.

• Resolved customer concerns promptly to build trust and long-term loyalty.

• Improved inventory tracking and reduced discrepancies by 15% through process standardization.
• Fostered a collaborative work environment, boosting employee engagement and customer satisfaction.
• Used sales and operational data to identify trends and implement revenue-driving strategies.

• Delivered consistent customer satisfaction scores above 90% through strong team collaboration.

• Assisted in hiring and developing staff to meet performance and quality expectations.