Makenna Keyes
Gloucester,VA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. A quick learner and the ability to adopt quickly using skills from previous positions and very passionate when it comes to work ethic
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Manager
Sonics Drive In
12.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Patient Access Representative
Riverside Walter Reed Hospital
02.2022 - 08.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Trained new staff on hospital processes and procedures.
Sonic Crew
Sonic DriveIn
11.2019 - 07.2020
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Physical Therapy
ECPI University
Virginia Beach, VA 01.2022 - 08.2022
High School Diploma -
Gloucester High School
Gloucester, VA06.2020
Skills
- Manage Profitability
- Customer Service
- Money Handling
- Assist Customers
- Hiring and Training
- Patient Rights
- Operational Efficiency
- Verbal and Written Communication
- Health and Safety Regulations
Timeline
Assistant Manager
Sonics Drive In
12.2022 - Current
Patient Access Representative
Riverside Walter Reed Hospital
02.2022 - 08.2022
Physical Therapy
ECPI University
01.2022 - 08.2022
Sonic Crew
Sonic DriveIn
11.2019 - 07.2020
High School Diploma -
Gloucester High School
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