Makenna Lins
Alliance
Summary
Customer-savvy server accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Copeland Hall, Business Services
01.2023 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
Server, ToGo Host
Texas Roadhouse
02.2021 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Promoted business loyalty by fostering positive customer relationships.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Education
Working Towards Bachelor's Degree - Psychology
Ohio University
Athens, OH05.2026
High School Diploma -
West Branch High School
Beloit, OH06.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Upselling and Cross Selling
- Time management abilities
- Interpersonal Skills
- Active Listening
- Organizational Skills
- Effective Communication
- Continuous Improvement
- Teamwork and Collaboration
Enjoy spending time with friends and family while creating new memories!
It's truly all about those moments of connection, laughter, and shared experiences that create lasting memories. Whether it be a casual get-together, a holiday celebration, or just a simple conversation over coffee, these interactions help build strong bonds and that I will cherish forever.
Timeline
Front Desk Receptionist
Copeland Hall, Business Services
01.2023 - Current
Server, ToGo Host
Texas Roadhouse
02.2021 - Current
Working Towards Bachelor's Degree - Psychology
Ohio University
High School Diploma -
West Branch High School
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