Makenna Mahon
Dayton,OH
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Goldfish Swim School- Dayton
10.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
Nanny
Family Of 3 Children And Family Of 2 Children
01.2018 - Current
- Entertained children with educational games, puzzles and books.
- Communicated positively with children and parents.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Assisted with light housekeeping duties as well as running errands.
- Built positive and nurturing environments to support child social and emotional growth.
- Administered basic first-aid and medication in emergency situations.
- Engaged with children on age-appropriate level.
- Transported children to and from school, medical appointments and extra-curricular activities.
Education
Associate of Arts - Natural Sciences & Mathematics
Miami University
Oxford, OH05.2024
Bachelor of Science - Sales Management [Biomedical Science]
Miami University
Oxford, OH05.2024
High School Diploma -
Centerville High School
Centerville, OH05.2019
Skills
- Customer service
- Active listening
- Effective cross functional communicator
- Computer proficiency
- CRM software
- Medical terminology knowledge
- Skilled collaborator
- Solutions oriented professional
Clinical Experience
- Shadowed medical professionals, watching work and making observations about tasks.
- Worked alongside experienced nursing professionals to learn new procedures.
- Operating Room shadowing experience.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Built rapport with patients and members of patients' support systems.
- Utilized Electronic Medical Records (EMR) systems to record patient data.
- Asked insightful questions to gain deep understanding of medical work as nursing student.
- Pursued all opportunities for learning by attending procedures, treatments and examinations.
Accomplishments
- Dean's List
- Product Promotion - Up-sold products and motivated customers to upgrade.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Sales - Consistently top sales associate.
Timeline
Customer Service Representative
Goldfish Swim School- Dayton
10.2019 - Current
Nanny
Family Of 3 Children And Family Of 2 Children
01.2018 - Current
Associate of Arts - Natural Sciences & Mathematics
Miami University
Bachelor of Science - Sales Management [Biomedical Science]
Miami University
High School Diploma -
Centerville High School
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