MaKenna McGough
Traverse City,MI
Summary
Driven Secondary English Education candidate with a minor in creative writing and an Associate of Arts degree. Equipped with classroom experience and a strong foundation in social sciences, fostering effective contributions in diverse settings. Skilled in Microsoft applications, demonstrating strong time management and organizational capabilities through balancing academic and work commitments.
Overview
7
7
years of professional experience
Work History
Server
Cedar Tavern
Cedar, MI
05.2026 - Current
- Provided standard drink service to patrons efficiently., loud setting, standard drink making.
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to streamline food delivery and improve order accuracy.
- Trained new servers on menu knowledge and service standards to enhance team performance.
Closing Cashier
Blarney Castle Oil Company
Traverse City, MI
12.2021 - Current
- Trained with register skills, Organized and replenished store inventory systematically, Learned fire safety procedures and emergency response protocols, Ensured compliance of all transactions with legal standards. Employed seasonally while attending school, balancing work and education.
- Managed cash transactions accurately and efficiently at point of sale.
- Trained new cashiers on operational procedures and customer service standards.
- Ensured compliance with company policies and safety regulations during cash handling.
Server/Bartender
Middlecoast Brewing Company
Traverse City, MI
05.2024 - 08.2024
- Completed training in serving and bartending techniques at a local establishment.
- Delivered exceptional customer service in fast-paced bar environment.
- Managed bar inventory, ensuring optimal stock levels for peak hours.
- Trained new staff on beverage preparation and service standards.
Food Service and Prep
Western Michigan University
Kalamazoo, MI
10.2023 - 04.2024
- Worked in dining center bus tables, dishwashing, and food prep
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
After School Tutor
Maple City, MI
09.2020 - 05.2022
- Volunteered helping middle school students keep up with schoolwork, work on difficult subjects, learn organization skills as well as self accountability, and improve grade point average.
- Designed individualized learning plans to enhance student comprehension and engagement.
- Facilitated small group sessions focusing on core academic subjects to improve performance.
- Implemented effective tutoring strategies, adapting to diverse learning styles and needs.
Shift Leader
Tropical Smoothie Cafe
Traverse City, MI
07.2019 - 11.2021
- Led a successful shift, trained team on food and sanitation skills to ensure compliance and safety, managed stock orders to maintain inventory levels and support operations, created schedules, and resolved customer complaints to enhance satisfaction and loyalty.
- Supervised daily operations, ensuring high-quality service and product consistency.
- Trained and mentored team members, fostering a collaborative work environment.
- Implemented efficient workflows, optimizing staff performance and customer satisfaction.
Education
Bachelor of Science - Secondary English Education
Ferris State University
Big Rapids, MI04-2027
Arts (Associate's degree) - English Education
Ferris State University
Big Rapids, MIHigh school diploma -
Glen Lake Community School
Maple City, MI05-2022
Skills
- Critical thinking
- Team collaboration
- Classroom management
- Verbal and written communication
- Teacher collaboration
- Adapting to different learning styles
- Group leadership
- Lesson planning
- Student-centered learning
- Creative and expository writing
- Grammar instruction
- Literary analysis
- Curriculum development
- Special needs support
- Conflict resolution
- Cultural awareness
- Teaching strategies
- Student engagement
- Active listening
- Subject matter expertise
- Team training
- Task management
- Parent-teacher communication
- Performance evaluation
- POS system
- Professional appearance
- Issue resolution
- Workplace discipline
- Food serving
- Cash handling
- Food service management
- Shift supervision
- Outstanding customer service
Timeline
Server
Cedar Tavern
05.2026 - Current
Server/Bartender
Middlecoast Brewing Company
05.2024 - 08.2024
Food Service and Prep
Western Michigan University
10.2023 - 04.2024
Closing Cashier
Blarney Castle Oil Company
12.2021 - Current
After School Tutor
09.2020 - 05.2022
Shift Leader
Tropical Smoothie Cafe
07.2019 - 11.2021
Bachelor of Science - Secondary English Education
Ferris State University
Arts (Associate's degree) - English Education
Ferris State University
High school diploma -
Glen Lake Community School