Makenna M Christenson
Burnsville,MN
Summary
Dedicated server and bartender with exceptional customer service skills. Strong cash handling expertise and adherence to cleanliness standards, committed to fostering positive guest experiences.
Developed strong customer service and multitasking skills in a high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining a positive and professional attitude. Seeking to transition into a new field, leveraging skills in effective communication and team collaboration.
Diligent serving with a solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring a seamless dining experience.
Dependable service is successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management.
Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Hardworking and passionate, as well as being ready to help the team achieve company goals.
Dedicated hospitality professional with exceptional customer service skills. Experienced in guest engagement, cleanliness standards, and cash handling, contributing to a positive dining atmosphere.
Overview
3
3
years of professional experience
Work History
Server
Chili's Bar and Grill
Eagan, MN
05.2023 - Current
- Provided excellent customer service, ensuring guest satisfaction through attentive communication.
- Assisted in managing dining area, maintaining cleanliness and organization for optimal guest experience.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Adapted quickly to changing menus and special requests, enhancing customer experience.
- Trained new servers on menu knowledge and service protocols, fostering team efficiency.
- Resolved customer complaints efficiently, contributing to a positive dining environment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Bartender
Chili's Bar and Grill
Eagan, MN
05.2023 - Current
- Prepared and served beverages to ensure customer satisfaction and retention.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Collaborated with kitchen staff to coordinate timely service during peak hours.
- Educated customers on menu offerings and beverage pairings to enhance dining experience.
- Trained new team members on bar operations, enhancing overall team performance and efficiency.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
Associates - Criminal Justice
Riverland Community College
Austin, Minnesota, MN06-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Professional appearance
- Menu memorization
- Sales expertise
- Sales techniques
- Performance improvement
- Task prioritization
- Bill computation
- Price memorization
- Liquor, wine, and food service
Accomplishments
- Resolved product issue through consumer testing.
- Supervised a team of 5 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved my service by completing our modules and working more accurately and efficiently.
Languages
English
Professional Working
Interests
- Animal Care
- Personal Development and Self-Improvement
- Enjoy hobbies that combine physical activity with outdoor exploration
- I like working with my hands and fixing things
- Music
- Gym Workouts
- Watching Movies and TV Shows
Timeline
Server
Chili's Bar and Grill
05.2023 - Current
Bartender
Chili's Bar and Grill
05.2023 - Current
Associates - Criminal Justice
Riverland Community College