Makenna Morley
Mount Vernon,ME
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
08.2023 - 02.2024
Flagger
Morley & Sons Construction
02.2023 - 06.2023
- Patiently directed motorists towards detours and alternate routes.
- Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
- Used flagging tools such as stop and slow paddle and red flag.
- Intimately familiar with flagging safety regulations and equipment as published by OSHA.
Barista
Whidbey Coffee
09.2020 - 11.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Trained new employees in groups and in one-on-one scenarios.
Courtesy Clerk
Payless Foods
09.2018 - 04.2019
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected more than [Number] shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
Education
Associate of Arts - English
Everett Community College
Everett, WA12.2023
GED -
South Whidbey High School
Langley, WA06.2020
Skills
- Equipment and Store Cleaning
- Hospitality and Professionalism
- Equipment Checks and Assessments
- Product Advertising
Accomplishments
Recieved employee of the quarter at Whidbey Coffee
Additional Information
References:
Susan Bennett (past coworker) (360)-320-1818
Verl Rigby (family friend) (360)-929-9666
Melody Wrightson (former coworker) (360)-969-3601
Mike Madsen (Family friend) (360)-661-0154
Timeline
Barista
Starbucks
08.2023 - 02.2024
Flagger
Morley & Sons Construction
02.2023 - 06.2023
Barista
Whidbey Coffee
09.2020 - 11.2022
Courtesy Clerk
Payless Foods
09.2018 - 04.2019
Associate of Arts - English
Everett Community College
GED -
South Whidbey High School