Makenna Newcomb
Eau Claire,WI
Summary
Demonstrated rapid adaptability and a work ethic that defines a core strength by advancing from entry-level to supervisory roles at Monks Bar and Grill. Gained extensive supervising experience through proactive efforts, including securing a second job bartending, to enhance my weaker skills. Initiated supervisory responsibilities before turning 18, showcasing leadership potential, and commitment to professional growth. By 21, I was able to move up to the General Manager position. Career advancement unfolded during my five years at Monk's Bar and Grill, leading to mastery of essential skills and proficiency in mentoring employees to elevate work ethic and responsibilities. My skills demonstrate eagerness to acquire new knowledge, refine attention to detail, thrive under pressure, and commit to organizational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Monk's Bar And Grill
Eau Claire, WI
08.2020 - Current
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved conflicts among employees in an effective manner.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Aided culinary team when kitchen experienced high demand or required additional assistance
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Maintained detailed records of sales transactions and daily shift reports.
- Managed accounts payable, accounts receivable and payroll.
- Provided exceptional customer service by anticipating guest needs before they arise.
Server/Bartender
VFW post 7232
Eau Claire, WI
08.2024 - 03.2025
- Oversaw restaurant activities during morning hours, operating independently.
Since there were only two cooks and me, it was my responsibility to greet and take care of all the tables while making sure the bar tops' needs were met as well. Whether that entails getting refills, taking orders, or running food, I was responsible for it all. - Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Server, Host, Dishwasher, Line Prep
HuHot Mongolian Grills LLC
Eau Claire, WI
06.2019 - 06.2020
- Initiated career at age 15, rapidly mastering all essential job functions.
Supported team by contributing to diverse tasks as needed, showcasing adaptability.
Departed role following company shutdown due to COVID-19 impact.
Education
High School Diploma -
Memorial High School
Eau Claire, WI05-2022
Skills
- Financial analysis
- Budget management
- Inventory control
- Customer service
- Employee training
- Conflict resolution
- Event management and promotion
- Team leadership
- Recruitment and hiring
- Communication skills
- Schedule management
- Inventory management
- Event planning
- Full service restaurant background
- Food service background
- quick learner
- Time management
Certification
- Bartenders license
Timeline
Server/Bartender
VFW post 7232
08.2024 - 03.2025
General Manager
Monk's Bar And Grill
08.2020 - Current
Server, Host, Dishwasher, Line Prep
HuHot Mongolian Grills LLC
06.2019 - 06.2020
High School Diploma -
Memorial High School
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