Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Makenna Panek

Norman,OK

Summary

Organized and dedicated Billing Clerk with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Billing Clerk

Arborworks
10.2023 - Current
  • Executed billing tasks and recorded information in company databases.
  • Verified accuracy of billing data and corrected discrepancies.
  • Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
  • Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
  • Continually sought methods for improving daily operations, communications with General Foreman, recordkeeping and data entry for increased efficiency.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and data
  • Executed record filing system to improve document organization and management.

Server/Bartender

Oak Tree Country Club
09.2021 - 10.2023
  • Increased number of regular customers by building relationships with new customers and by providing high quality service
  • Helped managers train new staff
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers

Tool Crib Attendant

Sierra Technical Services
08.2020 - 01.2021
  • Kept tool rooms, supply rooms, and other warehouse spaces organized for easy access
  • Responsible for accurate recording of tools/equipment used
  • Charged raw materials to specific jobs and documented lost or broken tools
  • Verified computer inventory against physical inventory and resolved discrepancies
  • Requisitioned new supplies and maintained storage areas for smooth department operations

Education

B.S - Biomedical Sciences

Northern Arizona University
Flagstaff, AZ
05.2021

Skills

  • Leadership
  • Strategic Planning
  • Adaptability
  • Attention to Detail
  • Communication skills
  • Microsoft Excel
  • Organizational skills
  • Process Improvement
  • Customer service
  • Time management

Certification

BLS certification


Timeline

Billing Clerk

Arborworks
10.2023 - Current

Server/Bartender

Oak Tree Country Club
09.2021 - 10.2023

Tool Crib Attendant

Sierra Technical Services
08.2020 - 01.2021

B.S - Biomedical Sciences

Northern Arizona University

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Makenna Panek