Makenna Pelt
Colorado Springs,CO
Summary
Dynamic and engaging professional with a proven track record in the hospitality and wellness sectors, notably at Colorado Mountain Brewery. Excels in high-pressure environments, demonstrating exceptional cash handling and a talent for building meaningful connections. Skilled in leveraging restaurant and food business etiquette to enhance customer satisfaction and drive repeat business.
Overview
9
9
years of professional experience
Work History
Bartender
T-Byrds Tacos & Tequila
Downtown Colorado Springs, CO
02.2022 - Current
- Ensures guests' needs are met.
- Provides service to guests through serving and bartending.
- Knowledgeable in making alcoholic beverages.
- Ensures an accurate amount of liquor goes into drinks.
- Provides a bar atmosphere while still ensuring guest satisfaction.
- Opens and closes the bar, ensuring all cleaning duties and side work are done.
- Builds connections with regulars.
- Knowledgeable in the Toast computer system.
Yoga Instructor, YTT200
Cambio Yoga
Colorado Springs, CO
08.2021 - Current
- Teach yoga in a studio environment.
- Check in students, ring up students for purchases, and have proper customer service etiquette.
- Know how to use MindBody, the app.
- Make genuine connections with students and coworkers.
- Guide the class based on students' needs and wants.
Key Manager/Bartender/Server/Host/Expo
Colorado Mountain Brewery
Colorado Springs, CO
04.2019 - 06.2023
- Provide exceptional customer service to guests.
- Ensure all the guests' needs are met.
- Have menu and ingredient knowledge to provide suggestions and stats to guests.
- Educated in different types of beers and liquors.
- Provides a family-style environment and barroom etiquette.
- Works together as a team to keep the restaurant moving smoothly.
- Exceptional cash-handling skills.
- Knowledgeable in OpenTable, Grubhub, and DoorDash.
- Managed daily operations of the store, ensuring smooth and efficient functioning.
- Delegated work to staff, setting priorities and goals.
Shift Supervisor/Barista
Starbucks
Colorado Springs, CO
08.2018 - 02.2022
- Providing fast, friendly service, and building a base of repeat customers.
- Always work together as a team to ensure fast service and correct item orders.
- Influence guests' decisions based on taste and menu.
- Exceptional cash and food handling.
- Checked orders for quality and completeness.
- Counts money drawers at open, shift change, and close.
- Can lead a shift confidently while also helping the team.
Server/Expo/Host
Texas Roadhouse
Colorado Springs, CO
02.2016 - 06.2019
- Trained in all aspects of a restaurant.
- Provide exceptional service to guests in the front of the house.
- Enforce all food safety, and fast service in the back of the house.
- Work well in a team effort.
- Effectively communicate with the kitchen regarding special requests.
- Puts the guests' needs first.
Education
Cosmetology -
Paul Mitchell the School
Colorado Springs03.2024
High School Diploma -
Mesa Ridge High School
Fountain, CO05.2015
Skills
- Restaurant and food business etiquette
- Exceptional cash handling
- Works well under pressure
- Trained in sales techniques
- Engaging personality
- Reliable team worker
- Quick learner
- Adapt to any environment
- Positive, upbeat, and friendly
References
- Denise Tindall, (719) 473-9711, (719) 233-1276
- Randall Weaver, (719) 466-8240, (719) 201-8730
Timeline
Bartender
T-Byrds Tacos & Tequila
02.2022 - Current
Yoga Instructor, YTT200
Cambio Yoga
08.2021 - Current
Key Manager/Bartender/Server/Host/Expo
Colorado Mountain Brewery
04.2019 - 06.2023
Shift Supervisor/Barista
Starbucks
08.2018 - 02.2022
Server/Expo/Host
Texas Roadhouse
02.2016 - 06.2019
Cosmetology -
Paul Mitchell the School
High School Diploma -
Mesa Ridge High School
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