Makenna Pouland
Concord,NC
Summary
Certified Clinical Medical Assistant with four years of experience in pediatric surgery and urgent care. Experienced in patient intake, triage, Epic EMR documentation, vaccinations and injections, laboratory testing, authorizations, and coordination of multidisciplinary patient care. Proven ability to support high-volume clinical environments while providing compassionate care and effective communication with patients, families, and providers.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Medical Assistant
UTHealth of Houston Pediatric General Surgery
Houston, Texas
05.2024 - Current
- Prepare patient charts prior to clinic to ensure records are accurate and up to date
- Conduct patient intake and rooming tasks by obtaining vital signs, performing medication reconciliation, allergy review, and documenting medical history in Epic EMR prior to communicating pertinent findings to providers before evaluation
- Act as a liaison between patients, families, and providers by communicating updates, addressing questions within scope of practice, and supporting a positive patient experience
- Support a high-volume pediatric surgical clinic schedule while collaborating across departments and clinic locations to optimize patient care delivery
- Oversee operational needs of the Pediatric Burn Clinic by coordinating with multidisciplinary providers, managing clinic supplies, and organizing schedules.
- Collaborate closely with the authorization specialist to ensure occupational therapy visits are authorized and linked to appointment referrals prior to clinic dates, while maintaining knowledge of insurance authorization codes and verification processes
- Develop and implement projects aimed at improving division morale, organization, and workflow efficiency
- De-escalate challenging situations with patients and families while helping identify solutions that support both patient and provider needs
- Prepared examination rooms and sterilized instruments for safe use in procedures.
Medical Assistant
Brazos Valley Urgent Care
08.2022 - 04.2024
- Assist patients with check-in and obtain detailed medical histories during triage
- Collect specimens, perform venipunctures, conduct CLIA-waived laboratory testing, and accurately document results
- Administer medications, injections and vaccinations
- Assist the medical provider with various procedures as needed
Lifeguard/Head Guard
Jacinto City Pool
06.2017 - 08.2018
- Supervised pool safety and responded to emergencies
- Managed front desk operations, payments, and paperwork
- Coordinated pool maintenance and community events
Sales Associate
American Eagle
11.2020 - 01.2022
Customer Service Associate
Kohl's
11.2018 - 09.2020
Education
Biomedical Sciences, Minor in Health
Texas A&M University
College Station, TXHigh School Diploma -
North Shore Senior High School
Houston, TX05-2018
Skills
- Epic EMR
- Patient Intake and Triage
- Clinical Documentation
- Vaccinations and Injections
- Multidisciplinary Communication
- Pediatric Patient Care
- Appointment Scheduling
- Vital Signs
- Specimen Collection
- Laboratory Testing
- Medication Administration
- Patient Education
- HIPAA Compliance
- Care Coordination
- Prior Authorizations
Clinical Training
San Jacinto College North Campus, EMT Basic & Advanced Course - completed
Certification
- Certified Clinical Medical Assistant (CCMA), National Healthcareer Association (NHA)
08/07/26 - 08/07/28 - Basic Life Support (BLS), CPR/AED Certified, American Heart Association (AHA)
05/08/26 - 05/01/28
Relocation
Concord, NC in September of 2026
Interview Availability
immediately for virtual or telephone interview
Timeline
Medical Assistant
UTHealth of Houston Pediatric General Surgery
05.2024 - Current
Medical Assistant
Brazos Valley Urgent Care
08.2022 - 04.2024
Sales Associate
American Eagle
11.2020 - 01.2022
Customer Service Associate
Kohl's
11.2018 - 09.2020
Lifeguard/Head Guard
Jacinto City Pool
06.2017 - 08.2018
Biomedical Sciences, Minor in Health
Texas A&M University
High School Diploma -
North Shore Senior High School