Makenna Reip
Ontario,OH
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Walmart. Excelled in organization and critical thinking, effectively managing patient information and improving workflow efficiency. Skilled in active listening and confidentiality, significantly contributing to practice growth and operational excellence. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart
12.2020 - Current
- Communicated with patients to collect information about prescriptions, medical conditions, allergies, or arrange consultations with pharmacists.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved patient problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Chiropractic Receptionist/Office Assistant
F.I.T Chiropractic
11.2023 - 06.2024
- Maintained accurate records of patient visits and treatments, ensuring compliance with regulations.
- Implemented new policies and procedures to improve workflow and maintain a professional environment.
- Greeted patients warmly upon arrival, creating a positive first impression that set the tone for their visit.
- Streamlined the appointment scheduling process for increased efficiency and reduced wait times.
- Processed payments promptly, balancing daily transactions accurately for effective financial management of the practice.
- Contributed to practice growth by establishing rapport with new patients and encouraging word-of-mouth referrals among satisfied clients.
- Hooked patients up to and removed from e-stim and decompression tables.
Jewelry Sales Associate
Walmart
07.2018 - 10.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
Education
Associate - Information Technology
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Ontario High School
Mansfield, OH05.2020
Skills
- Active Listening
- Organization and Time Management
- Self-Motivated
- Customer Service
- Flexible and Adaptable
- Confidentiality and HIPAA
- Critical Thinking
- Problem-solving skills
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Registered Pharmacy Technician - State Boards of Pharmacy.
Timeline
Chiropractic Receptionist/Office Assistant
F.I.T Chiropractic
11.2023 - 06.2024
Certified Pharmacy Technician
Walmart
12.2020 - Current
Jewelry Sales Associate
Walmart
07.2018 - 10.2020
Associate - Information Technology
Southern New Hampshire University
High School Diploma -
Ontario High School
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