Karen Simmons
Dayton,TX
Summary
Accomplished and Certified Pharmacy Technician with over 10 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
24
24
years of professional experience
Work History
Certified Pharmacy Technician
GR Cure Pharmacy
Dayton, TX
12.2024 - Current
- Processed prescriptions accurately and efficiently for diverse customer needs.
- Maintained inventory levels and organized pharmaceutical supplies effectively.
- Educated customers on loyalty programs and promotions during check-out.
- Maintained cleanliness and organization of the cashier area and surrounding space.
- Verified patient information to ensure accuracy of prescriptions filled.
- Verified accuracy of orders before delivering them to customers.
- Delivered goods to customers in a timely and efficient manner.
- Recorded mileage, fuel usage, and other expenses associated with each trip accurately.
- Assisted pharmacists in preparing and dispensing medications to customers.
- Maintained inventory levels by organizing and restocking pharmaceutical supplies.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Restocked shelves with new supplies of medications as needed.
Certified Pharmacy Technician
Walgreen's Pharmacy
Humble, TX
07.2022 - 11.2024
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Verified prescriptions and drug labels, documents and packages.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Processed customer transactions accurately and efficiently at pharmacy register.
- Provided excellent customer service while answering inquiries about medications and products.
- Handled cash, credit, and insurance transactions while adhering to company policies.
Certified Pharmacy Technician
Walmart
2121 US 146 Bypass Liberty. Texas, TX
06.2011 - 08.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Processed customer transactions efficiently at a busy pharmacy counter.
- Managed cash register and maintained accurate cash drawer throughout shifts.
WALMART SALES ASSOCIATE
Walmart
2121 US HWY 146 BYPASS LIBERTY ,TX 77575, tx
11.2006 - 06.2011
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Prepared merchandise for sales floor by pricing or tagging
- Engaged with customers to build rapport and loyalty
Assistant Manager
Burger King US
302 US 90, TX
02.2002 - 10.2006
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement
Education
Certification of Pharmacy - Pharmacy
San Jacinto College District
Pasadena, TX12-2011
High School Diploma -
Liberty High School
Liberty, TX05.2001
Skills
- Storage maintenance and security
- Critical thinking
- Medical device fabrication
- Wholesale ordering
- Prescription verification
- Customer needs assessment
- Quality improvement
- Active listening
- Inventory management
- Aseptic technique
- Receiving supplies
- Medication history updates
- Intravenous admixture preparation
Insurance processing
- Adaptability to change
- Time management
Timeline
Certified Pharmacy Technician
GR Cure Pharmacy
12.2024 - Current
Certified Pharmacy Technician
Walgreen's Pharmacy
07.2022 - 11.2024
Certified Pharmacy Technician
Walmart
06.2011 - 08.2023
WALMART SALES ASSOCIATE
Walmart
11.2006 - 06.2011
Assistant Manager
Burger King US
02.2002 - 10.2006
Certification of Pharmacy - Pharmacy
San Jacinto College District
High School Diploma -
Liberty High School