Makenna Roggen
Portland,OR
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
11
11
years of professional experience
4039
4039
years of post-secondary education
Work History
Assistant Store Manager
Kiehl’s
Tigard, Oregon
09.2023 - Current
- Assisted in managing daily store operations and employee schedules.
- Recruited, trained and mentored new staff on company policies and procedures.
- Implemented visual merchandising strategies to enhance product displays.
- Created training materials that align with industry standards and best practices.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Participated in conferences, seminars and other industry events related to corporate education initiatives.
- Oversaw inventory management and maintained accurate stock levels.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Client Coordinator
Ideal Image
Vancouver, WA
06.2022 - 09.2023
- Performed data entry and administrative duties such as scanning documents, requesting documents from other centers, and filing charts.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.
- Monitored inventory levels of office supplies to ensure adequate stock was always available.
- Identified potential scheduling conflicts, delays, and risks in order to proactively resolve them.
- Upsold guests on current promotions and educated them on new services.
- Trained existing personnel on new or enhanced applications, job functions and safety protocols in each department.
- Collaborated with staff to ensure a seamless client experience during visits.
Sortation Center Warehouse- Learning Ambassador
Amazon
Portland, USA
10.2021 - 06.2022
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, or other transport vehicles.
- Navigated unloading trailers and sorting packages as a team and helped to delegate associates to area(s) lacking support.
- Assisted logistics team in data-entry by tracking shipments, and daily warehouse reports.
Kiehl's Customer Representative
Kiehl's
Tigard, USA
09.2019 - 10.2021
- Curated skincare regimes by collecting customer information and analyzing customer needs.
- Collaborated with team members to maintain store cleanliness and organization.
- Trained new staff on customer service protocols and product knowledge.
- Developed strong relationships with repeat customers through personalized service.
Customer Service Representative
Nordstrom
Beaverton, USA
10.2015 - 09.2019
- Performed open and close procedures independently including: counting cash drawers, preparing and finalizing bank deposits, replenishing inventory, analyzing daily sales reports, and receiving weekly shipments.
- Trained and mentored new employees on POS system, product education, selling points, company policies, sales goals, opening and closing procedures, and customer interactions.
- Collaborated as a team to accomplish: store goals, weekly house keeping, merchandising the sales floor, and processing inventory.
- Continuously exceeded monthly sales targets as an individual and as a team.
Preschool Teacher
St James Child Development center
Portland, USA
05.2016 - 08.2019
- Organized and lead activities for children designed to promote physical, mental and social development including: interactive games, arts and crafts, music, storytelling, and field trips.
- Taught the basic skill of color, shape, numbers and letter recognition, personal hygiene, and social skills.
- Served meals and snacks in accordance with nutritional guidelines.
- Collaborated with other teachers to plan and schedule lessons promoting learning by the approved curriculums.
- Attended professional work related meetings, educational conferences, and early education workshops to maintain and improve professional competence.
- Communicated with parents and guardians to include them on their child's learning, development, and behavior.
Education
Master Aesthetician - Esthetics
The Aesthetics Institute
Portland, ORBeaverton High School
Beaverton, ORSkills
- Customer Experience Improvement
- Client Education
- Front Office Operations
- Back Office Operations
- Conflict Resolution Techniques
- Visual Merchandising
- Training and Development
- Office Administration
- Hiring and Recruitment Knowledge
- Employee Scheduling
- Policy and Procedure Adherence
Timeline
Assistant Store Manager
Kiehl’s
09.2023 - Current
Client Coordinator
Ideal Image
06.2022 - 09.2023
Sortation Center Warehouse- Learning Ambassador
Amazon
10.2021 - 06.2022
Kiehl's Customer Representative
Kiehl's
09.2019 - 10.2021
Preschool Teacher
St James Child Development center
05.2016 - 08.2019
Customer Service Representative
Nordstrom
10.2015 - 09.2019
Master Aesthetician - Esthetics
The Aesthetics Institute
Beaverton High School