Makenna Wallace
Minneapolis,MN
Summary
Highly organized and dependable candidate with a proven ability to effectively manage multiple priorities while maintaining a positive attitude. Demonstrates success in meeting goals by willingly taking on additional responsibilities.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Office of Student Affairs, University of Minnesota
09.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Front Desk
Cedarvale Lanes
02.2022 - 09.2024
- Responded immediately to emergency situations following established protocols
- Demonstrated excellent communication skills when interacting with customers over the phone or in person
- Managed cash drawer accurately while balancing at the end of each shift
- Provided exceptional customer service while responding to inquiries, complaints, and requests
Dishwasher
St. Croix Lutheran Academy
10.2021 - 05.2022
- Performed daily cleaning duties including mopping floors, wiping counters, disposing of trash, and washing walls
- Kept work area and equipment clean throughout the shift
- Cleaned and sanitized all dishes, utensils, and equipment as required by health department regulations
- Demonstrated the ability to work with minimal supervision while maintaining a high level of productivity
Education
Bachelor of Arts (B.A.) - Philosophy
University of Minnesota
Minneapolis, MN05.2027
High School Diploma -
St. Croix Lutheran Academy
West St. Paul, MN06.2023
Skills
- Team player mentality
- Reliability and punctuality
- Patience and composure
- Calendar Management
- Oral and written communications
- File Management
Accomplishments
Supported and encouraged a group of approximately forty kids with four other captains. Together we ran practices and pre-match warm ups. As well as putting together bonding events like trash pick ups and the end of year party.
References
References available upon request
Languages
American Sign Language
Limited Working
Timeline
Front Desk Receptionist
Office of Student Affairs, University of Minnesota
09.2024 - Current
Front Desk
Cedarvale Lanes
02.2022 - 09.2024
Dishwasher
St. Croix Lutheran Academy
10.2021 - 05.2022
High School Diploma -
St. Croix Lutheran Academy
Bachelor of Arts (B.A.) - Philosophy
University of Minnesota
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