Summary
Overview
Work History
Education
Skills
Timeline
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Makenna Wheatley

Wellsville

Summary

Dynamic and customer-focused professional with experience at Earl's Coup and Bruster's Real Ice Cream, excelling in positive guest interactions and inventory management. Proven ability to enhance customer satisfaction through effective communication and a calm demeanor, while supporting team operations and ensuring seamless service delivery. Skilled in memorizing daily specials to boost sales and engagement.

Overview

2
2
years of professional experience

Work History

Server

Earl's Coup
Athens
12.2024 - Current
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Informed customers of daily specials and signature menu items.
  • Maintained a polite and professional demeanor to patrons to encourage inquiries.

Ice Cream Scooper

Bruster's Real Ice Cream
East Liverpool
02.2024 - 08.2024
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Provided excellent customer service, addressing inquiries and resolving complaints promptly.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Maintained a clean work area and complied with health codes.

Soundboard Operator

Lison Assembly of God
Lisbon
02.2023 - 06.2024
  • Set up and operated sound board for live events.
  • Monitored sound system performance throughout event and made necessary adjustments.
  • Troubleshot any technical issues with sound system components as needed.

Education

Bachelor of Science - Wildlife Conservation Biology

Ohio University
Athens, OH

Skills

  • Positive guest interactions
  • Inventory management
  • Calm demeanor
  • Supply restocking
  • Team member support
  • Daily specials memorization

Timeline

Server

Earl's Coup
12.2024 - Current

Ice Cream Scooper

Bruster's Real Ice Cream
02.2024 - 08.2024

Soundboard Operator

Lison Assembly of God
02.2023 - 06.2024

Bachelor of Science - Wildlife Conservation Biology

Ohio University

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Makenna Wheatley